Knowledge Base

Admin Panel(154)

• Alerts(5)

• Automation(10)

• Credit / Wallet(26)

• Maintenance Module(15)

• Sales Team Role Management(45)

• Security Monitoring System(45)

• How to Set Up SMTP in SMPP Center
• Reset a Downline User Password via Impersonation (Admin)
• How to Reset a User’s Password (Admin)
• Custom Meta Tags and SEO Settings for Resellers
• How Admins Can Enable OTP Mediums

Billing, Pricing & Wallet(4)

• How to Set Up Pricing Categories and Packs for Online Recharge
• Post-paid Accounts: How Credit Limit and Grace Limit Work
• Credit or Wallet: Choosing the Right Billing Model for Each Account
• How to Set Up Vendor Pricing and MCC/MNC Cost Rates for Margin Tracking

General(34)

• How to Set Up SMTP in SMPP Center
• SMTP Provider Profile Configuration for Bulk Email Dispatch
• I’m having issues with the new SMS interface. How can I troubleshoot?
• What is the new SMS Interface Redesign and how do I use it?
• 🏦 How to Update Bank Details to Accept Offline Payments for Resellers

HTTP REST SMS API(10)

• What is the PHP Sample Code to Send Bulk Upload File using SMS API?
• Does SMS API Support Unicode (Regional) SMS?
• What are the Default APIs Available with SMPP Center Software?
• Is there an API to Calculate Length and Cost of SMS Message?
• Do you Provide Standard Delivery Error Codes?

Plugins(96)

• Browser Extension Feature(39)

• Campaign Number Masking(2)

• Contact Form Integration(14)

• Google Verified SMS(2)

• News Tickers(1)

• Shopify SMS(2)

• Smart Link(4)

• Telegram Notifications(1)

• Tier Level System(31)

RCS(6)

• RCS Reports: Message Logs, Summaries and Capability Checks
• RCS Spam Moderation: Approving and Rejecting Held Messages
• RCS Brands, Bots and Templates: What Admins Need to Check
• RCS Vendors, Vendor Pricing and Customer Rates
• How to Enable RCS for a Customer Account

Reports & Reconciliation(2)

• How to Reconcile User Billing and Spot Discrepancies
• How to Check Profit and Loss per Connect with the Message Billing Summary

Reseller Panel(47)

• Dashboard Notification(6)

• Sandbox Settings(15)

• How to Set Up SMTP in SMPP Center
• Reseller Login OTP Template Setup Guide
• Troubleshooting: Why Can’t I Add a New User in the Reseller Panel?
• How to Create a New User in the Reseller Panel?
• Why Can’t I Add Credits to My Downline User?

SMPP Client(50)

• Connects & Vendors(2)

• Error Codes & DLR(3)

• Routes & Failover(3)

• Rules(26)

• How to Enable SMPP Connectivity for Users on SMPPCenter
• 🌍 How to Add Multiple MCC MNC Routing for a User Dynamically
• Copy and Share SMPP Details
• What Steps to Follow After Changing TPS?
• What is Blocked UUID?

SMPP Server(7)

• Rejection Rules(1)

• Why Do Some Special Characters Do Not Get Delivered on Mobile?
• What is Enquire Link in SMPP Server?
• How can I Configure My Kannel with SMPPCenter SMPP Server?
• How to Read SMPP Delivery Receipt?
• What is SMPP Server?

Troubleshoot(5)

• ❌ Error: “No valid phone numbers found.” – How to Fix
• Domain Record Mismatch Resolution
• How to Export and Download Server Certificates from Google Chrome
• How to troubleshoot When Customer is Unable to Connect to Server?
• Troubleshooting Mail Issues with No Domain for Some Users

Two Way SMS Software(4)

• Can I assign keyword-based Two-Way Messaging accounts to my users?
• Can I change my dedicated phone number?
• Does two-way messaging require a dedicated phone number?
• What is SMS MT and SMS MO?

User Panel(3)

• Sender ID(3)

Voice Call (OBD) Software(3)

• What should I keep in mind when selecting OBD software?
• How are OBD calls different from traditional cold calling?
• What is OBD?

WhatsApp Business Software(21)

• 🚀 Supercharge Customer Conversations with Airtel WhatsApp Business API Integration
• What Agent Settings are Available for Chat in WhatsApp Business Software?
• Can I Sync All My WhatsApp Business API Templates with Meta or BSP directly?
• What are the rules for Image Media Messages?
• What is the Maximum Characters Allowed in a Normal Text Message?