Accessing OTP Medium Settings

1. Navigate to User Management

• Go to Users → Manage Users
• Click on any user to edit their profile

2. Find Global Attributes Section

• Scroll down to Global Attributes section
• Look for “Allowed OTP Mediums” field

Available OTP Medium Options

Email OTP

• Checkbox: Email (envelope icon)
• Value: Always available
• Purpose: Send OTP via email

SMS OTP

• Checkbox: SMS (mobile icon)
• Value: Available if reseller has SMS configured
• Note: May be disabled if reseller hasn’t set up SMS in white label settings

WhatsApp OTP

• Checkbox: WhatsApp (WhatsApp icon)
• Value: Available if reseller has WhatsApp configured
• Note: May be disabled if reseller hasn’t set up WhatsApp in white label settings

Google Authenticator

• Checkbox: Google Auth (Google icon)
• Value: Always available
• Purpose: User uses Google Authenticator app

How to Enable OTP Mediums

1. Select Mediums

• Check the boxes for desired OTP methods
• You can select multiple mediums (Email + SMS + WhatsApp + Google Auth)

1. Save Changes

• Click Save or Update button
• Changes will be applied immediately

Important Notes

Reseller Configuration Dependency

• SMS/WhatsApp: Only available if reseller has configured these in their white label settings
• Email/Google Auth: Always available regardless of reseller configuration
• Help Text: Shows notification if reseller hasn’t configured SMS/WhatsApp

User Experience

• Multiple Options: Users can choose from enabled mediums during login
• Priority: Google Auth takes priority if user has it set up
• Fallback: System will use available mediums if some fail

Best Practices

1. Enable Multiple Mediums: Provide users with choice and backup options
2. Test Configuration: Verify all enabled mediums work properly
3. User Communication: Inform users about available OTP methods
4. Security: Google Auth is most secure, followed by SMS, then email

Troubleshooting

Problem: SMS/WhatsApp options are disabled

• Solution: Reseller needs to configure SMS/WhatsApp in their white label settings first

Problem: User can’t receive OTP

• Solution: Check if user’s contact details (email/mobile) are correct
• Solution: Verify OTP mediums are enabled for the user

This allows admins to customize OTP delivery methods per user based on their needs and available reseller configurations.