How Admins Can Enable OTP Mediums

Accessing OTP Medium Settings

1. Navigate to User Management

  • Go to Users → Manage Users
  • Click on any user to edit their profile

2. Find Global Attributes Section

  • Scroll down to Global Attributes section
  • Look for “Allowed OTP Mediums” field

Available OTP Medium Options

Email OTP

  • Checkbox: Email (envelope icon)
  • Value: Always available
  • Purpose: Send OTP via email

SMS OTP

  • Checkbox: SMS (mobile icon)
  • Value: Available if reseller has SMS configured
  • Note: May be disabled if reseller hasn’t set up SMS in white label settings

WhatsApp OTP

  • Checkbox: WhatsApp (WhatsApp icon)
  • Value: Available if reseller has WhatsApp configured
  • Note: May be disabled if reseller hasn’t set up WhatsApp in white label settings

Google Authenticator

  • Checkbox: Google Auth (Google icon)
  • Value: Always available
  • Purpose: User uses Google Authenticator app

How to Enable OTP Mediums

  1. Select Mediums
  • Check the boxes for desired OTP methods
  • You can select multiple mediums (Email + SMS + WhatsApp + Google Auth)
  1. Save Changes
  • Click Save or Update button
  • Changes will be applied immediately

Important Notes

Reseller Configuration Dependency

  • SMS/WhatsApp: Only available if reseller has configured these in their white label settings
  • Email/Google Auth: Always available regardless of reseller configuration
  • Help Text: Shows notification if reseller hasn’t configured SMS/WhatsApp

User Experience

  • Multiple Options: Users can choose from enabled mediums during login
  • Priority: Google Auth takes priority if user has it set up
  • Fallback: System will use available mediums if some fail

Best Practices

  1. Enable Multiple Mediums: Provide users with choice and backup options
  2. Test Configuration: Verify all enabled mediums work properly
  3. User Communication: Inform users about available OTP methods
  4. Security: Google Auth is most secure, followed by SMS, then email

Troubleshooting

Problem: SMS/WhatsApp options are disabled

  • Solution: Reseller needs to configure SMS/WhatsApp in their white label settings first

Problem: User can’t receive OTP

  • Solution: Check if user’s contact details (email/mobile) are correct
  • Solution: Verify OTP mediums are enabled for the user

This allows admins to customize OTP delivery methods per user based on their needs and available reseller configurations.