Google Business Messages | Facebook Messenger | Telegram
Channels We Build ChatBots For
Google Business Messaging
Let clients reach you on Google Search and Maps to get to know your products / services / support.
Facebook Messenger
Most users stay connected on Facebook, so let them reach you quickly on Facebook Messenger App.
Telegram
Telegram messaging platform is great to provide support and other transactional alerts, reminder notifications quickly.
Automate Customer Service with our ChatBot Solutions
Let the artificial intelligence take over human conversation through a live chat interface. Basic question handling easily completed using the bot and then your representative can take over to resolve quickly. This saves a lot of time and money for your company.
Chatbots can significantly diminish case volume for client service representatives. On the off chance that a client's concern is convoluted and needs live help, chatbots can move the chat to a human operator. Automating tasks like follow up is an additional advantage of chatbot when your chat representative is busy elsewhere. It can also schedule meetings with clients and assign cases to your reps.
Social Media ChatBot Development
Types of Social Media ChatBotsRule-Based Bots
Communication for Rule-Based Bot are embedded with predefined set of rules to answer clients queries. Users must input using buttons or menu links to the given pre-defined rules in order to get their queries answered. Rule-based bots are generally easier and faster to train. The bots are developed on a conditional if/else/then basis, which makes rule-based bots simpler to train over the period of time.
Easy training implementation of rule-based bots simultaneously reduces development cost. The rule-based bots are exceptionally secure and accountable. Rule-based bots are unable to learn itself, this will make sure that it will provide excellent customer service. Rule-based bots can expertly hand over the discussion to a human specialist if the client asks something that is missing from the information base. The training to hand over the discussion to the human operator guarantees that no superfluous data is passed on to the client.
A rule based methodology additionally empowers quicker execution of bots. In contrast to AI bots, rule-based bots don't have to trust that years will assemble information that can be dissected by calculations to comprehend client issues and provide solutions.
NLP of AI Bots
NLP stands for Natural Language Processing. AI stands for Artificial Intelligence.
Artificial intelligence bots are self-learning bots that are customized with Natural Language Processing (NLP) and Machine Learning. The thought behind of AI bots is to make robots Think Like Humans. It requires long time to prepare and develop an AI bot at first. Notwithstanding, AI bots can spare a ton of time and cash over the long haul. Not at all like the Rule-based bots, these bots use algorithms to process natural language. The utilization of AI bots functions admirably with companies that have a ton of data as they can self-learn from the information.
Artificial intelligence bots can help give customized client assistance to upgrade client engagement. Since AI bots can deal with client questions from start to finish without human collaboration required, they can be taken advantage for round-the-clock customer service.
Mostly Engaged
Customers are most engaged on many social media platform and its easy to connect with them on their favorite platform.
Easy Authentication
You can get authenticated users without have to be worried about registration and verification to easily give access to contact you.
Brand Awareness
Choose to use smart chatbot to automate your customer service, you start gaining access to a ton of advantages for your brand.
FAQ
ChatBots — common questions
Client Feedback
What Our Clients Say
Our clients run regulated, high-volume messaging infrastructure and prefer not to be named publicly. These testimonials are shared with permission while keeping commercially sensitive details confidential.
High throughput, intelligent routing, and detailed monitoring have significantly simplified our messaging operations.
The delivery reports and routing controls give us the visibility we were looking for. The system has integrated well with our internal applications.
The migration was completed smoothly and the platform has remained stable under heavy production traffic. The flexibility of self-hosting was one of the biggest advantages for us.
Excellent documentation, responsive technical support, and an enterprise-grade platform that scales as our business grows.
Names and company details are withheld at our clients' request. This is common among telecom providers, SMS aggregators, fintech companies, and enterprises that consider their messaging infrastructure commercially sensitive.