Build an AI Agent That Actually Answers Where Your Customers Message You
Most AI chatbot tools give you a widget for your website and stop there. SMPPCenter's AI Agent Builder gives you one agent - one system prompt, one knowledge base, one set of guardrails - that answers on WhatsApp, RCS, SMS, and Telegram, alongside your website and a REST API, using OpenAI, Anthropic, Azure OpenAI, or Google Gemini. Build it with a guided wizard, ground it in your own content, and deploy it across every channel you already send on. If your operators need the same platform from Cursor, Claude, or ChatGPT, see MCP Server Integration.
One Agent, Every Channel
Answer WhatsApp conversations with the same agent config you use everywhere else.
RCS
Rich, branded RCS conversations handled by the same agent, no separate build.
SMS
Two-way SMS conversations, for customers who never left plain text.
Telegram
The same agent answers Telegram conversations without a separate bot to maintain.
Website Widget
Drop the same agent onto your website with the Website Chat Widget for visitors who never message you directly.
REST API
Call the same agent directly from your own app or system for custom integrations.
Channel access is gated by which of those messaging products are already active on your account - nothing extra to set up if you're already sending on them.
What You Can Actually Build
Guided, No-Code Setup
- A 7-step wizard: industry template, use case, personality, safety, knowledge, test, go-live.
- AI-assisted system-prompt drafting to start from, not a blank text box.
- Draft, staging, and published versions per bot - test before it goes live.
Your Choice of Model
- Bring your own key for OpenAI, Anthropic, Azure OpenAI, or Google Gemini.
- Or use platform-hosted models, billed per token with your own markup built in.
- Set per-bot: provider, model, temperature, and max output tokens.
A Real Knowledge Base
- Crawl your website, with scheduled recrawls to stay current.
- Upload PDF, TXT, Markdown, or CSV sources directly.
- Auto-generated FAQs, glossary, and topics from what you upload.
- Test search with citations before you trust it in production.
Agents That Take Action
- Send SMS, WhatsApp, RCS, Telegram, or email as a direct action, not just advice.
- Call any custom REST API and parse the response back into the conversation.
- Fire a webhook to notify or trigger your own systems.
Guardrails You Control
- Topic allow/deny lists and jailbreak-phrase blocking.
- PII redaction and per-user rate limiting.
- Custom fallback messages when a question falls outside scope.
- Escalation to a human on keywords, explicit phrases, sentiment, or repeated failures.
Analytics That Prove It's Working
- KPI dashboards, trend charts, and channel/CSAT breakdowns.
- Per-conversation token and cost tracking.
- Full conversation logs, searchable by bot, channel, and date.
Want to see it configured for your use case?
Talk to a specialist about which channels, knowledge sources, and guardrails fit your business.
Talk to a SpecialistA Profitable Business Layer, Not Just a Feature
Every AI chatbot vendor is selling the same pitch: a widget for your website. What most of them don't have is the messaging infrastructure to go with it. If you're already running SMS, WhatsApp, RCS, or Telegram traffic through SMPPCenter, an AI agent isn't a separate product you have to build a go-to-market for - it's a layer on top of traffic you're already selling.
Bundle It Into What You Already Sell
Reselling WhatsApp or SMS capacity? Offer an AI agent on top as a premium tier, instead of competing purely on message price.
Set Your Own Margin
Platform-billed models are metered per token with markup built in - you control what you charge clients, whether that's per bot, per conversation, or bundled into a plan.
One Build, Every Channel You Sell
Configure a client's agent once and it answers on whichever channel - WhatsApp, RCS, SMS, Telegram - they've bought from you, instead of rebuilding per channel.
FAQ
Frequently Asked Questions
Ready to build your first AI agent?
Talk to a SpecialistClient Feedback
What Our Clients Say
Our clients run regulated, high-volume messaging infrastructure and prefer not to be named publicly. These testimonials are shared with permission while keeping commercially sensitive details confidential.
The migration was completed smoothly and the platform has remained stable under heavy production traffic. The flexibility of self-hosting was one of the biggest advantages for us.
We needed complete control over our messaging infrastructure instead of relying on a hosted provider. The platform has delivered excellent performance and reliability.
We evaluated several messaging platforms before selecting SMPP Center. The deployment flexibility and API capabilities matched our enterprise requirements.
The delivery reports and routing controls give us the visibility we were looking for. The system has integrated well with our internal applications.
Names and company details are withheld at our clients' request. This is common among telecom providers, SMS aggregators, fintech companies, and enterprises that consider their messaging infrastructure commercially sensitive.