Tell Shoppers Where the Order Is. Recover the Cart They Left.
A WooCommerce store should not wait on email for order placed, paid, shipped, or failed. The SMPP Center plugin fires those events onto SMS, WhatsApp, RCS, or voice, using the templates, sender IDs, and credits already on your licensed platform.
This is not a free directory plugin locked to one CPaaS. Resellers white-label it for their merchants. Store admins get optional copies. Abandoned checkout gets a delayed reminder that stops when the order lands. See SMS and SMPP Software Features for the routes those alerts use.
13 years running production messaging, including store alerts on the same stack aggregators already operate.
How an Order Alert Works
WooCommerce raises the event. The plugin fills shortcodes, checks templates and credits, then sends on the channels you enabled.
Store event
Order status, registration, review, or an abandoned checkout after the wait you set.
Template and shortcodes
Per-event copy in wp-admin. Order number, amount, name, and recovery URL fill at send time.
Compliance check
DLT for India SMS. WhatsApp and RCS templates. Credits and quiet hours before anything queues.
Send on channels
SMS, WhatsApp, RCS, or voice on the same SMPP Center account the reseller already runs.
DLR on the order
Delivery status is stored against the WooCommerce order. Admin copies are optional.
Every Channel You Already License
Turn a channel on only if that product is active on the SMPP Center account. One event can fan out to more than one channel.
SMS
National and international. DLT template ID, entity ID, and sender ID for India. Shortcodes stay inside the registered body.
Business API templates for order and cart recovery. Higher open rates than email for status updates. See WhatsApp Business API.
RCS
Rich cards for shipped and delivered, with a tracking action. Uses the RCS agent already on the account. See RCS Software.
Voice
OBD or IVR for high-value orders and failed payments. Uses Voice Call Software routes, not a separate PBX.
Abandoned Cart Alerts That Stop When They Buy
Checkout started and no order after the wait you configure. The plugin sends a recovery message on SMS, WhatsApp, RCS, or voice, with a link back to the cart. If the shopper completes the order, queued reminders are cancelled.
- Set delay, reminder count, and quiet hours so you do not message at midnight.
- Recovery URL and cart total use shortcodes. India SMS still needs a DLT-approved recovery template.
- WhatsApp and RCS recovery use utility or marketing templates you already registered.
- Voice can read order value on high-ticket carts. Same credit wallet as a panel send.
Events You Can Toggle
Enable only the statuses that help the shopper. Admin numbers can receive the same event on a separate template.
| Event | Typical use |
|---|---|
| Pending, processing, on hold | Payment waiting or being packed. Customer and optional admin copy. |
| Completed / shipped | Order out. RCS and WhatsApp can carry a tracking action. |
| Cancelled, refunded, failed | Status honesty plus an admin ping on failed high-value checkouts. |
| Abandoned cart | Delayed recovery on the channels you pick. Stops when the cart converts. |
| Registration, password reset, review | Account lifecycle, not only orders. Same shortcode engine. |
Shortcodes in Message Content
Placeholders are replaced when the event fires. SMS bodies for India must still match the DLT template.
| Shortcode | Replaced with |
|---|---|
{WOOCOM_SHOP_NAME} |
Store name from WooCommerce settings. |
{WOOCOM_ORDER_NUMBER} |
Order ID. |
{WOOCOM_ORDER_STATUS} |
Current WooCommerce status label. |
{WOOCOM_ORDER_AMOUNT} |
Order total with currency. |
{WOOCOM_ORDER_ITEMS} |
Item summary for the order or cart. |
{WOOCOM_BILLING_FNAME} / {WOOCOM_BILLING_LNAME} |
Billing first and last name. |
{WOOCOM_RECOVERY_URL} |
Checkout recovery link for abandoned carts. |
{WOOCOM_CURRENT_DATE} / {WOOCOM_CURRENT_TIME} |
Send date and time in the store timezone. |
Need WooCommerce alerts on SMS, WhatsApp, RCS, and voice?
Tell us the channels, whether carts should recover automatically, and if resellers need their own branding.
Talk to a SpecialistBuilt for Production Stores, Not a Demo Ping
White-label credentials
Each store talks to the reseller SMPP Center API. Merchants do not share a platform master key.
No silent mismatch
Failed DLT, missing WhatsApp template, or empty credits returns an error in the order log. Nothing is queued.
Reconcile with DLR
Match WooCommerce order IDs to message IDs when operations close the day in Mumbai, Dubai, or Nairobi.
Need OTP or bulk SMS from WordPress beyond WooCommerce? See the WordPress SMS Plugin. Shopify stores use Shopify Messaging App Development.
FAQ
WooCommerce Plugin: common questions
Client Feedback
What Our Clients Say
Our clients run regulated, high-volume messaging infrastructure and prefer not to be named publicly. These testimonials are shared with permission while keeping commercially sensitive details confidential.
The delivery reports and routing controls give us the visibility we were looking for. The system has integrated well with our internal applications.
We evaluated several messaging platforms before selecting SMPP Center. The deployment flexibility and API capabilities matched our enterprise requirements.
High throughput, intelligent routing, and detailed monitoring have significantly simplified our messaging operations.
API integration was straightforward and the support team assisted us throughout deployment. We now manage multiple operator connections from a single platform.
Names and company details are withheld at our clients' request. This is common among telecom providers, SMS aggregators, fintech companies, and enterprises that consider their messaging infrastructure commercially sensitive.