Yes, feedback is welcome and helps improve the system. You can submit suggestions through your normal support channels.

The tier system is part of our ongoing commitment to user engagement. Additional features may be added based on user feedback and business strategy.

Volume requirements are designed to be stable, but may be adjusted based on business needs. Any changes will be communicated well in advance.

The tier system may be updated based on user feedback and business needs. Any changes will be communicated in advance.

Trophy colors reflect the user’s current tier level. If there appears to be a mismatch, users should contact support with their account details for verification and assistance.

Users should ensure they are logged into their account and that the sidebar is not collapsed. The tier level display may be hidden when the sidebar is minimized.

The progress bar is based on the user’s previous month’s SMS volume. If more messages were sent during the current month, the progress will be updated in the next monthly cycle.

Tier levels are evaluated and updated on the 1st of each month. If a user has increased their message volume during the current month, the new tier level will reflect on the next monthly cycle.

Tier levels are determined by messaging volume, not account type. Changing the account type will not affect the tier level unless there is a change in the user’s message volume.

Yes, the documentation includes strategies to help users increase their SMS usage-such as running regular campaigns, using targeted messaging, leveraging automation, and optimizing message scheduling for higher engagement.