Mistake Result Fix Assigning Wallet but only enabling SMS Works, but wallet adds complexity without benefit unless using MCC MNC Use Credit for SMS-only outside India systems Assigning Credit but user needs WhatsApp/RCS Other products cannot be enabled Switch to Wallet Switching credit type without clearing balance Save rejected Tick Nil existing balance first Post-paid […]

When Credit Type = Credit:

Available only when Credit Type = Wallet:

Credit + Post-paid (SMS Attributes tab) Wallet + Post-paid (Wallet tab) Pre-paid users do not use these limit fields in the same way; they send until balance reaches zero.

Depends on credit type: Credit user Wallet user Always transfer using the same credit type as the user. Credit transfers between mismatched types are not supported.

On Profile and Dashboard: Credit Type Balance shown Usage shown Credit SMS Balance (credits) SMS Sent Wallet Wallet Amount (currency) Wallet Consumed In API balance check, the system returns:

Switching is not automatic balance conversion.

Admin path:Users → Edit User → Global Attributes → User Credit Type Options: Important rules: