Why hasn’t a user’s tier level updated after sending more messages?

Name: SMPP Center
Address: 225 & 226, Ground Floor, Raghuleela Mega Mall, Behind Pohisar Bus Depot, Kandivali West, Mumbai, 400067, IN
Telephone: 912228657726
Price range: 350

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Why hasn’t a user’s tier level updated after sending more messages?

Tier levels are evaluated and updated on the 1st of each month. If a user has increased their message volume during the current month, the new tier level will reflect on the next monthly cycle.