We have various settings options offered for Agents in our UI. Auto Assign Agents If any user sends you UIC (User Initiated Conversation) then you can assign to available agents online. Auto Assign Agent Message When system auto assigns to an agent, then an automated message can be set and the same message will be […]
Articles Tagged: WhatsApp Business API Software
What Message Types as Supported on UI?
The given set of message types on UI is just for UI only. The same is not applicable for API. WhatsApp accepts only JSON content on their API. But many customers do not understand or does not have knowledge to send such type of content. Hence, we have simplified and given simple HTML forms in […]