We have various settings options offered for Agents in our UI. Auto Assign Agents If any user sends you UIC (User Initiated Conversation) then you can assign to available agents online. Auto Assign Agent Message When system auto assigns to an agent, then an automated message can be set and the same message will be […]
Category: WhatsApp Business Software
Can I Sync All My WhatsApp Business API Templates with Meta or BSP directly?
Yes, you can sync all your templates if you are getting migrated from different BSP or you have applied templates with Meta directly. Go to Sidebar Menu -> WhatsApp Business -> Connections If your WABA has onboarded, then click on Sync templates as shown in the screenshot.
What are the rules for Image Media Messages?
Field Description Image Extensions image/jpeg, image/png Max Media Size Post-Processing Media Size after encryption should be 5 MB caption OptionalMaximum characters’ length for caption is 1024 characters. link Required when type is image. The protocol and URL of the media to be sent. Use only with HTTP/HTTPS URLs. Do not use this field when message […]
What is the Maximum Characters Allowed in a Normal Text Message?
Maximum character length for text is 4096 characters.
Can We Offer Demo to our Customers with same WhatsApp Number?
Yes, you can provide unlimited demo with a single WhatsApp Business Number by using our Sandbox feature.
Types of Default Response Configuration
Default Response Opt-in Response Opt-out Response
What is Default Response Configuration?
We generally ask you to set up this configuration, because when a user starts a conversation, a response has to be terminated and hence you need to set this configuration. You can set default responses for each WABA number. NOTE: Your messages won’t get delivered if this configuration has not been set.
What Message Types as Supported on UI?
The given set of message types on UI is just for UI only. The same is not applicable for API. WhatsApp accepts only JSON content on their API. But many customers do not understand or does not have knowledge to send such type of content. Hence, we have simplified and given simple HTML forms in […]
Does your WhatsApp Business Software provide Live Chat Agent?
Yes, we do. State-of-the-art chat agent functionalities added to UI and users/resellers can create/chat with unlimited options.
Do we have to use JSON while sending WhatsApp Messages from UI?
No, We have given a pre-configured UI, you just need to add the content by selecting the pre-configured options. Rest, system creates the required JSON object to send to WhatsApp platform.