Troubleshooting: Why Can’t I Add a New User in the Reseller Panel?

If you are unable to create a new user, check the following common issues:

1. Duplicate Username
   • Each username must be unique (5–15 characters).
   • If the chosen username already exists, select a different one.
2. Invalid or Missing Email Address
   • The email field is required.
   • Ensure you enter a valid email format (e.g., example@domain.com).
3. Incorrect Mobile Number Format
   • Mobile numbers must include the correct country code.
   • Format: 1 XXXXX XXXXX (replace 1 with the proper country code).
4. Required Fields Left Blank
   • Fields like User Account Type, Username, Email, Mobile, Full Name, and Address must be filled in.
   • Check for red asterisks (*) or validation error messages.
5. Expiry Date Format Errors
   • Ensure the date is selected using the date picker.
   • Format should be yyyy-mm-dd.
6. Permission Restrictions
   • If you don’t have the right role/permission to create users, you may need to request access from the Admin/Reseller Owner.

✅ If all details are correct and the issue persists, try clearing your browser cache or switching to a different browser before retrying.