Introducing a powerful feature in our 5.4 version: Component Monitoring. Now, you can keep a close eye on all the components of your purchased products, ensuring everything runs smoothly. This includes monitoring SSL Validity, SMS API, Reports, SMPP Client, SMPP Server, Linktrack, NCPR, Two Way SMS, WhatsApp Push, WhatsApp API, and WhatsApp Report. Should any […]
Articles Tagged: WhatsApp Business Software
What Agent Settings are Available for Chat in WhatsApp Business Software?
We have various settings options offered for Agents in our UI. Auto Assign Agents If any user sends you UIC (User Initiated Conversation) then you can assign to available agents online. Auto Assign Agent Message When system auto assigns to an agent, then an automated message can be set and the same message will be […]
Can I Sync All My WhatsApp Business API Templates with Meta or BSP directly?
Yes, you can sync all your templates if you are getting migrated from different BSP or you have applied templates with Meta directly. Go to Sidebar Menu -> WhatsApp Business -> Connections If your WABA has onboarded, then click on Sync templates as shown in the screenshot.
Turning Off Login Alerts Notification
Admin Settings You can turn off login alerts for all users and agents by heading to Sidebar Menu → Settings → General And on that page, search for User Login Alert and from drop-down select Disabled and save changes. User Settings If an admin has enabled this option, then an individual user can turn off […]
What is the Maximum Characters Allowed in a Normal Text Message?
Maximum character length for text is 4096 characters.
Can We Offer Demo to our Customers with same WhatsApp Number?
Yes, you can provide unlimited demo with a single WhatsApp Business Number by using our Sandbox feature.
Types of Default Response Configuration
Default Response Opt-in Response Opt-out Response
What is Default Response Configuration?
We generally ask you to set up this configuration, because when a user starts a conversation, a response has to be terminated and hence you need to set this configuration. You can set default responses for each WABA number. NOTE: Your messages won’t get delivered if this configuration has not been set.
What Message Types as Supported on UI?
The given set of message types on UI is just for UI only. The same is not applicable for API. WhatsApp accepts only JSON content on their API. But many customers do not understand or does not have knowledge to send such type of content. Hence, we have simplified and given simple HTML forms in […]
Does your WhatsApp Business Software provide Live Chat Agent?
Yes, we do. State-of-the-art chat agent functionalities added to UI and users/resellers can create/chat with unlimited options.