Follow this troubleshooting guide: Issue: Export button disabled Issue: Operation times out Issue: CSV file won’t open Issue: Statistics show “Failed” Issue: Delete doesn’t remove all records Getting Help:
Category: Maintenance Module
Will running maintenance operations affect my live system performance?
Maintenance operations are optimized to minimize impact: During Export: During Delete: Best Practices: Performance Safeguards:
What format are the exported files in?
Export formats vary by data size: Small Exports (< 50,000 records): Large Exports (50,000+ records): CSV Structure: Opening Exports:
How often should I run maintenance operations?
Follow this recommended schedule: Weekly: Monthly: Quarterly: Bi-Annually: Annually:
Are maintenance operations tracked in activity logs?
Yes! Every maintenance operation is fully logged: Logged Information: Viewing Audit Logs: Compliance Benefit: Complete audit trail for regulatory requirements.
What’s the difference between deleting groups and deleting contacts?
The system uses cascade deletion for safety: Process: Why cascade deletion: In the Export: Example:
What happens to DLT information when I delete message templates?
When you delete message templates for inactive users: What Gets Deleted: What’s Preserved: Important: Export templates before deletion to maintain DLT compliance records for audit purposes.
How often should I clean up inactive users’ sender IDs?
Recommended cleanup schedule: Monthly: Quarterly: Annually: Before Cleanup:
Why can’t I delete an archived file?
Files can only be deleted after they’ve been downloaded. This safety feature prevents accidental data loss.To delete an archived file: Why this matters: Ensures you have a local copy before removing from server.
Why do the record count and table size statistics show “Failed” or incorrect data?
Statistics might fail or show incorrectly due to: Common Causes: Solutions: Note: If statistics fail but you know data exists, you can still export/delete. The system will process available records.