If you’re facing issues while adding credits/wallet balance to your downline users in the Reseller Panel, it may be due to one of the following reasons:
1. Insufficient Reseller Balance
- You must maintain enough balance in your reseller account before allocating credits to downline users.
- If your balance is lower than the amount you’re trying to allocate, the system will not process the transaction.
✅ Solution: Recharge your reseller account before adding credits.
2. User Account is Suspended or Inactive
- Credits cannot be added to users who are marked as inactive or suspended.
- This restriction is in place to prevent misuse and ensure compliance.
✅ Solution: Check the user’s account status and reactivate if required.
3. Invalid Credit Entry
- The Credits field only accepts numeric values (e.g., 100.00).
- Entering special characters, negative values, or leaving it blank will cause errors.
✅ Solution: Always input a valid numeric value with up to two decimal places.
4. Expired or Invalid Expiry Date
- If you set an expiry date for credits, it must be in the correct format (yyyy-mm-dd) and later than today’s date.
- An invalid or past date will prevent credits from being applied.
✅ Solution: Select a valid future date from the date picker.
5. Permission Restrictions
- Some reseller roles may have limited permissions for credit management.
- If your role doesn’t have access, you won’t be able to add/remove credits.
✅ Solution: Contact your administrator or check your role permissions.
Best Practices to Avoid Issues
- Always check your reseller wallet balance before performing credit transfers.
- Use the Comments field to keep track of each transaction (e.g., “Purchase – July Recharge”).
- Regularly audit your credit allocation logs for accuracy and compliance.