We have various settings options offered for Agents in our UI. Auto Assign Agents If any user sends you UIC (User Initiated Conversation) then you can assign to available agents online. Auto Assign Agent Message When system auto assigns to an agent, then an automated message can be set and the same message will be […]
Articles Tagged: whatsapp business api
Can I Sync All My WhatsApp Business API Templates with Meta or BSP directly?
Yes, you can sync all your templates if you are getting migrated from different BSP or you have applied templates with Meta directly. Go to Sidebar Menu -> WhatsApp Business -> Connections If your WABA has onboarded, then click on Sync templates as shown in the screenshot.