How to Set a Default Sender ID in SMPP Center

Setting a default sender ID in SMPP Center allows you to pre-select a sender ID that will be automatically used when composing SMS messages. This feature saves time and streamlines your SMS sending workflow, especially if you have multiple sender IDs registered in your account.

Benefits of Setting a Default Sender ID:

• ✅ Saves time – no need to select a sender ID every time you send SMS
• ✅ Reduces errors – ensures consistency in your SMS campaigns
• ✅ Streamlines workflow – automatically pre-selected on all SMS composition pages
• ✅ Easy to change – update your default sender ID anytime

---

Before You Begin

Prerequisites:

1. You must have at least one approved sender ID in your account
2. The sender ID must have “Enabled” status (shown as green in the sender ID list)
3. You must be logged into your SMPP Center User Panel

Where Default Sender ID is Used:

Your default sender ID will be automatically pre-selected on:

• Quick Send SMS page
• Group Send SMS page
• File Upload Send SMS page
• Custom File Upload page
• Recurring SMS page (v7.6+)

---

Step-by-Step Guide

Method 1: Set Default from Sender ID Page

Step 1: Navigate to Sender ID Management

1. Log in to your SMPP Center User Panel
2. Click SMS in the left sidebar menu
3. Select Sender ID from the dropdown

Step 2: Access the Set Default Option

1. In the top-right corner of the page, you’ll see a gear icon or “Set Default Sender ID” button
2. Click this button to open the default sender ID modal

Step 3: Select Your Default Sender ID

1. A modal window will appear titled “Set Default Sender ID”
2. You’ll see a dropdown menu listing all your enabled (approved) sender IDs
3. Click the dropdown to view your available sender IDs
4. Select the sender ID you want to set as default

Step 4: Save Your Selection

1. Click the “Save Changes” button at the bottom of the modal
2. You’ll see a success message confirming your default sender ID has been set
3. The modal will close automatically

---

Method 2: Change Default While Composing SMS

Step 1: Go to Any Send SMS Page

1. Navigate to any SMS composition page:

• SMS → Quick Send SMS
• SMS → Group Send SMS
• SMS → File Upload, etc.

Step 2: Look for the Sender ID Dropdown

1. In the SMS composition form, locate the “Sender ID” field
2. Your current default sender ID will be pre-selected

Step 3: Make It Default (If Different Sender ID Shown)

1. If you want to change your default, select a different sender ID from the dropdown
2. Some pages may show a “Make Default” checkbox or option
3. Check this option before sending your SMS
4. Your selected sender ID will become the new default

---

Verifying Your Default Sender ID

How to Check Which Sender ID is Default:

1. Go to SMS → Sender ID page
2. Look for a (DEFAULT) label next to one of your sender IDs in the sender name column
3. Alternatively, open any Send SMS page and check which sender ID is pre-selected in the dropdown

---

Managing Your Default Sender ID

Changing Your Default Sender ID:

• You can change your default sender ID anytime by following the same steps above
• Simply select a different sender ID and save your changes
• The new selection will immediately replace your previous default

Removing a Default Sender ID:

• The system requires at least one sender ID to be set as default
• To effectively “remove” a default, simply set a different sender ID as default
• If you delete your current default sender ID, the system will automatically select another enabled sender ID as default

---

Important Notes

⚠️ Sender ID Status Requirements:

• Only enabled (approved) sender IDs can be set as default
• If your sender ID status is “Disabled” or “Pending”, it won’t appear in the default selection dropdown
• Wait for administrator approval before setting a newly added sender ID as default

🔄 Default Sender ID Across Pages:

• Your default sender ID selection applies to all SMS sending pages in your account
• Once set, it will be pre-selected automatically on every SMS composition form
• You can still manually override the default selection on any specific SMS send operation

👥 Multiple User Accounts:

• Each user account has its own default sender ID setting
• If you manage multiple accounts, you’ll need to set defaults separately for each
• Sub-users (if applicable) have their own default sender ID settings independent of the main account

---

Troubleshooting

Problem: I don’t see the “Set Default Sender ID” option

Possible Solutions:

• Ensure you have at least one approved sender ID in your account
• Check if your account has permission to manage sender IDs
• Contact your administrator if the option is not visible

---

Problem: My sender ID doesn’t appear in the default selection dropdown

Possible Causes:

• The sender ID status is “Disabled” or “Pending Approval”
• The sender ID was recently added and hasn’t been approved yet
• The sender ID has been deleted

Solution:

• Check the Status column in your sender ID list
• Wait for administrator approval if the status shows “Disabled” or “Pending”
• Contact your administrator or reseller for approval status

---

Problem: Default sender ID keeps reverting to a different sender ID

Possible Causes:

• Another user with access to your account changed the default
• Your default sender ID was deleted or disabled by administrators
• Browser cache issues

Solution:

• Re-set your preferred default sender ID
• Clear your browser cache and cookies
• Check with your administrator if the sender ID was disabled
• Ensure no other users have access to your account

---

Problem: Default sender ID not showing on SMS send page

Possible Causes:

• Default sender ID was recently deleted or disabled
• Page needs to be refreshed
• Browser caching old data

Solution:

• Refresh the page (press F5 or Ctrl+R)
• Clear browser cache and reload
• Re-set your default sender ID from the sender ID management page
• Log out and log back in to refresh your session

---

Best Practices

✅ Recommended Practices:

Choose Your Most Used Sender ID

• Set the sender ID you use most frequently as default
• This saves time and ensures consistency across campaigns

Update Default for Seasonal Campaigns

• If you run seasonal promotions, update your default sender ID accordingly
• Example: Use “XMAS2025” during holiday season, then switch back to your regular brand name

Regular Review

• Periodically review your default sender ID setting
• Ensure it still aligns with your current business needs

Test Before Bulk Sends

• Always verify the correct sender ID is selected before sending bulk SMS
• Even with defaults set, double-check before major campaigns

Inform Team Members

• If multiple users access your account, communicate default sender ID changes
• Avoid confusion and ensure everyone knows which sender ID is currently default

---

FAQ

Q1: Can I have multiple default sender IDs?
A: No, you can only have one default sender ID at a time. However, you can change it anytime, and you can always manually select a different sender ID for specific SMS sends.

Q2: Does setting a default sender ID affect scheduled SMS?
A: No, scheduled SMS retain the sender ID that was selected when they were scheduled. Changing your default sender ID won’t affect already scheduled messages.

Q3: Will my default sender ID work for WhatsApp messages?
A: No, SMS sender IDs and WhatsApp sender names are separate. You need to configure WhatsApp templates and sender names separately in the WhatsApp section.

Q4: Can I set different default sender IDs for different types of messages?
A: No, the default sender ID applies to all SMS sending pages. However, you can manually select a different sender ID on any specific send operation without changing your default.

Q5: What happens if my default sender ID gets disabled by administrators?
A: If your default sender ID is disabled, the system will automatically use another enabled sender ID from your account. You should set a new default sender ID as soon as possible.

Q6: Can resellers or administrators change my default sender ID?
A: Administrators cannot directly change your default sender ID preference. However, if they disable your current default sender ID, you’ll need to select a new default.

Q7: Is the default sender ID setting saved permanently?
A: Yes, your default sender ID setting is saved in your account profile and persists across login sessions until you manually change it.

Q8: Can I set a default sender ID via API?
A: Default sender ID is a UI preference. When using the API, you must specify the sender ID in each API request. The API does not automatically use your default sender ID.

---

Related Features

Quick Tips for Efficient Sender ID Management:

Add Multiple Sender IDs (v7.6+)

• You can now add up to 5 sender IDs at once
• See our KB article: “How to Add Multiple Sender IDs at Once”

Import Sender IDs in Bulk

• Use the Import feature to add many sender IDs from an Excel file
• Navigate to SMS → Sender ID → Import

Monitor Sender ID Status

• Regularly check the status of your sender IDs
• Ensure your most-used sender IDs remain approved

---

Need Help?

If you encounter any issues or have questions:

1. Contact Support: Submit a support ticket from your user panel
2. Check Documentation: Navigate to SMS Documentation → Sender ID for more details
3. Contact Your Reseller: If you purchased through a reseller, reach out to them for assistance
4. Contact Administrators: For approval-related queries, contact your system administrator

---

Setting a default sender ID is available in all versions of SMPP Center. The bulk sender ID creation feature (adding up to 5 at once) was introduced in version 7.6.