Starting with SMPP Center v7.6, you can now add up to 5 sender IDs simultaneously in a single operation. This powerful feature saves time and streamlines sender ID management, especially when you need to register multiple sender names for your SMS campaigns.
Key Benefits:
- ✅ Add up to 5 sender IDs at once
- ✅ Real-time validation for each sender ID
- ✅ Clear success/failure feedback
- ✅ Automatic admin notifications
- ✅ Smart rate limiting to prevent abuse
Step-by-Step Guide
1. Accessing the Sender ID Page
- Log in to your SMPP Center User Panel
- Navigate to SMS → Sender ID from the left sidebar menu
- Click the “Add New” button (green plus icon) in the top-right corner
2. Adding Multiple Sender IDs
Adding Your First Sender ID:
- A modal window will appear titled “Add New Sender Name”
- You’ll see an information alert: “You can add up to 5 sender names at once. Click the ‘+’ button to add more fields.”
- Enter your first sender ID in the “Sender Name 1” field
Adding More Sender IDs (Up to 5):
- Click the green “+” button next to the first sender ID field
- A new field “Sender Name 2” will appear
- Enter your second sender ID
- Repeat this process to add up to 5 sender IDs
- Each new field will show a green “+” button (to add more) and a red “-” button (to remove that field)
Removing Unwanted Fields:
- Click the red “-” button next to any sender ID field (except the first one) to remove it
- The first field cannot be removed (you must provide at least one sender ID)
3. Understanding Sender ID Requirements
Your sender IDs must meet these requirements:
- Length: Between the minimum and maximum characters set by your administrator (typically 6-11 characters)
- Format: Depends on your account configuration:
- Alphanumeric Mixed: Letters (A-Z, a-z), numbers (0-9), spaces, dots, underscores, hyphens
- Uppercase Only: Only uppercase letters (A-Z)
- Lowercase Only: Only lowercase letters (a-z)
- Numeric Only: Only numbers (0-9)
- Uniqueness: Each sender ID must be unique (no duplicates in your account)
4. Submitting Your Sender IDs
- After entering all your sender IDs, review them carefully
- Click the “Save” button at the bottom of the modal
- The system will validate each sender ID individually
- You’ll see a loading indicator while processing
5. Understanding the Results
All Sender IDs Successful:
- You’ll see a green success alert showing how many sender IDs were added
- Example: “2 sender name(s) added successfully: SMSGAT, SMPPCR”
- The modal will close automatically after a few seconds
- Your new sender IDs will appear in the main table
Partial Success (Some Failed):
- You’ll see both a green success alert AND a red error alert
- Success Alert: Shows which sender IDs were added successfully
- Example: “2 sender name(s) added successfully: SMSGAT, SMPPCR“
- Error Alert: Shows which sender IDs failed and why
- Example: “Sender name #3 (HELLO) must be between 6 and 11 characters”
- Successfully added sender IDs will appear in the main table
- You can retry adding the failed sender IDs after correcting the issues
All Sender IDs Failed:
- You’ll see only a red error alert with detailed error messages for each sender ID
- Common errors:
- “Sender name already exists”
- “Must be between X and Y characters”
- “Invalid format” (contains special characters not allowed)
6. After Submission
What Happens Automatically:
- ✅ Admin Notification: System administrators receive an email with all newly added sender IDs
- ✅ Reseller Notification: Your reseller (if applicable) receives an email notification
- ✅ Status Assignment: Sender IDs are automatically approved OR set to pending based on your account configuration
- ✅ Cache Refresh: System caches are updated immediately for SMS API and SMPP server
Checking Sender ID Status:
- Look at the “Status” column in the sender ID table
- Enabled (Green): Sender ID is approved and ready to use
- Disabled (Red): Sender ID is pending approval from administrators
Rate Limiting & Security
To prevent abuse, the system enforces rate limits:
- 10 sender IDs per 5 minutes
- 20 sender IDs per hour
If you exceed these limits, you’ll see an error message:
“Too many sender ID creation attempts. Please try again later.”
Wait for the specified time period before trying again.
Restrictions
Demo Mode:
If your account is in demo mode, you cannot add sender IDs. You’ll see:
“Demo mode: You cannot add sender IDs in demo mode.”
Sandbox Accounts:
If your account is a sandbox account, sender ID creation is disabled for security reasons.
Tips & Best Practices
✅ Do’s:
- ✅ Use clear, recognizable sender IDs that represent your brand
- ✅ Check sender ID requirements before submission
- ✅ Add multiple sender IDs at once to save time
- ✅ Keep sender IDs between 6-11 characters for best compatibility
- ✅ Use only allowed characters (check your account settings)
❌ Don’ts:
- ❌ Don’t use special characters unless specifically allowed
- ❌ Don’t submit duplicate sender IDs
- ❌ Don’t use misleading sender IDs (e.g., government names, bank names)
- ❌ Don’t exceed rate limits (wait between bulk submissions)
- ❌ Don’t use sender IDs with spaces at the beginning or end
Common Error Messages & Solutions
| Error Message | Solution |
|---|---|
| “Sender name already exists” | Choose a different sender ID – this one is already registered to your account |
| “Must be between X and Y characters” | Adjust the sender ID length to meet requirements |
| “Invalid format” | Remove special characters or use only allowed characters |
| “Rate limit exceeded” | Wait for the specified time period before trying again |
| “Demo mode restriction” | Contact your administrator to upgrade from demo mode |
FAQ
Q1: Can I add more than 5 sender IDs?
A: No, the maximum is 5 sender IDs per submission. However, you can submit multiple times (respecting rate limits).
Q2: What happens if some sender IDs fail validation?
A: The successful ones are added to your account, and you’ll see detailed error messages for the failed ones. You can correct and resubmit the failed sender IDs.
Q3: How long does approval take?
A: If your account has auto-approval enabled, sender IDs are approved instantly. Otherwise, administrators will review and approve them manually (typically within 24-48 hours).
Q4: Will I receive a notification when my sender IDs are approved?
A: Approval notifications depend on your system configuration. Check the sender ID status in your panel or contact your administrator.
Q5: Can I delete a sender ID after adding it?
A: Yes, click the Delete button next to any sender ID in the main table to remove it.
Q6: Why is the “+” button not working?
A: Make sure you haven’t reached the maximum limit of 5 sender IDs. The “+” button will be hidden when you’ve added 5 fields.
Q7: Are there any charges for adding sender IDs?
A: Sender ID registration charges vary by provider and region. Contact your administrator for pricing details.
Q8: Can I use the same sender ID for SMS and WhatsApp?
A: No, SMS sender IDs and WhatsApp sender names are managed separately. This feature is only for SMS sender IDs.
Need Help?
If you encounter any issues or have questions:
- Contact Support: Use the support ticket system in your user panel
- Check Documentation: Navigate to SMS Documentation → Sender ID for more details
- Contact Your Reseller: If you purchased through a reseller, contact them for assistance
This feature was introduced in SMPP Center version 7.6. If you don’t see the “+” button to add multiple sender IDs, please upgrade your software or contact your administrator.