The documentation offers general guidance and best practices. For personalized recommendations, users should contact their SMS gateway provider‘s support team for tailored assistance based on their account and usage patterns.
Category: Tier Level System
What if users need help understanding the tier system?
Users can refer to the detailed documentation available in the user panel. It includes step-by-step guides, FAQs, and best practices to help maximize their tier level benefits.
Where can users find detailed information about the tier system?
Comprehensive documentation is available within the user panel under the “Tier Level System” section in the Documentation menu.
Can users transfer their tier level to another account?
No, tier levels are specific to individual accounts and cannot be transferred between users or accounts.
How is the monthly volume calculated?
The system counts all SMS messages sent during the previous calendar month (1st to last day of the month).
Do API calls count toward my tier level?
The tier system is based on actual messages sent to operator, not API calls. Multiple API calls for the same message still count as one message.
Do failed or undelivered messages count?
No, only successfully sent to operator messages count toward tier level calculation.
What types of SMS messages count toward a user’s tier level?
All successfully sent SMS messages from a user’s account count toward their tier level, regardless of delivery status.
How close are users to reaching the next tier?
Users can track their progress using the visual progress bar on the sidebar/profile. The percentage is calculated by dividing the current monthly message volume by the next tier’s volume requirement.
Can users see their tier history?
Currently, the system shows their current tier level. Historical tier data may be available in future updates.