Yes, feedback is welcome and helps improve the system. You can submit suggestions through your normal support channels.
Category: Tier Level System
Are there plans for additional gamification features?
The tier system is part of our ongoing commitment to user engagement. Additional features may be added based on user feedback and business strategy.
Will the volume requirements change?
Volume requirements are designed to be stable, but may be adjusted based on business needs. Any changes will be communicated well in advance.
Will there be more tier levels added in the future?
The tier system may be updated based on user feedback and business needs. Any changes will be communicated in advance.
The trophy icon color does not match the user’s tier level.
Trophy colors reflect the user’s current tier level. If there appears to be a mismatch, users should contact support with their account details for verification and assistance.
The tier level display isn’t visible in the sidebar.
Users should ensure they are logged into their account and that the sidebar is not collapsed. The tier level display may be hidden when the sidebar is minimized.
The progress bar does not seem accurate.
The progress bar is based on the user’s previous month’s SMS volume. If more messages were sent during the current month, the progress will be updated in the next monthly cycle.
Why hasn’t a user’s tier level updated after sending more messages?
Tier levels are evaluated and updated on the 1st of each month. If a user has increased their message volume during the current month, the new tier level will reflect on the next monthly cycle.
What happens to a user’s tier level if the account type changes?
Tier levels are determined by messaging volume, not account type. Changing the account type will not affect the tier level unless there is a change in the user’s message volume.
Are there any tips for increasing a user’s SMS volume?
Yes, the documentation includes strategies to help users increase their SMS usage-such as running regular campaigns, using targeted messaging, leveraging automation, and optimizing message scheduling for higher engagement.