Yes, you can establish your own support structure and pricing for browser extension assistance. You may want to offer tiered support packages or include it in premium service plans.
Category: Browser Extension Feature
Why is support chargeable when the feature is free?
The free feature provides immediate value, while paid support covers the time and expertise required for custom solutions, ensuring sustainable development and professional service quality.
What support is chargeable?
Ongoing support, custom modifications, troubleshooting assistance, and branding customization are chargeable services at standard consulting rates.
What support is included with the browser extension feature?
The feature includes complete extension generation, comprehensive installation guides, submission guidelines, technical documentation, and one-time setup guidance.
How long does the review process take?
Chrome Web Store typically reviews within hours to a few days. Firefox Add-ons review process varies but usually takes a few days to a week.
What’s the submission process for browser stores?
The process involves creating developer accounts, preparing extension files, uploading to the respective stores, providing metadata, and waiting for review. Detailed guides are included in the documentation. You can also use any AI for detailed step by step help.
Do we need to submit extensions to browser stores for our users?
No, users can install extensions locally for testing without submitting to stores. However, for wider distribution, submission to browser stores is recommended.
What are the costs for submitting to browser stores?
Chrome Web Store requires a one-time $5 USD developer registration fee. Firefox Add-ons store is completely free to submit extensions.
What documentation should we provide to our users?
Comprehensive documentation is included with the feature, covering installation guides for Chrome and Firefox, submission guidelines for browser stores, and troubleshooting tips.
Do we need to provide support for browser extension issues?
While the feature is free, support for browser extension issues is chargeable. You can establish your own support pricing for users who need assistance with installation, configuration, or troubleshooting.