Category: Automation

The Test Automation feature allows you to test your automation email campaigns with real user data before enabling them for production. This ensures your emails look perfect, all placeholders work correctly, and content is error-free. What is Test Automation? Test Automation lets you: Important: Test emails are marked with 🧪 [TEST] in the subject line […]

If your automation isn’t sending emails as expected, follow this troubleshooting guide: Step 1: Verify Automation is Enabled Step 2: Check Cron Job Setup Verify Cron is Running: Test Cron Manually: Step 3: Verify Email Templates Are Configured Check Email Steps: Step 4: Check User Eligibility Criteria For Inactive User Automation: For New User Automation: […]

Follow these best practices to maximize engagement and avoid user frustration: Email Content Best Practices: 1. Personalize Every Email: 2. Provide Clear Value: 3. Strong Call-to-Action (CTA): 4. Mobile-Friendly Design: 5. Professional Tone: Timing Best Practices: For Inactive Users: For New Users: Execution Rules Best Practices: 1. Respect User Activity: 2. Account for User Type: […]

Placeholders (also called merge tags or variables) allow you to personalize each email automatically. The system replaces placeholders with actual user data when sending emails. Universal Placeholders (All Automation Types): Placeholder Description Example Output {{USERNAME}} User’s login username john_doe {{FIRSTNAME}} User’s first name John {{LASTNAME}} User’s last name Doe {{EMAIL}} User’s email address john@example.com {{BALANCE}} […]

You can modify any automation at any time to adjust email content, timing, execution rules, or status. Editing an Automation: What You Can Modify: Basic Settings: Execution Rules: Email Templates: Important Notes: ⚠️ Changes Affect Future Executions Only: ⚠️ Changing Periods/Days: ⚠️ Removing Email Steps: Best Practices for Editing: Disabling an Automation: To temporarily pause […]

The User Automation Status page (also called Recipients page) shows which users have received which automation steps, providing insights into campaign progress for each user. Accessing User Automation Status: Information Displayed: Column Description Recipient ID Unique identifier for the recipient record User ID ID of the user User Name Full name of the user Email […]

Automation logs provide complete visibility into every automation execution, including success/failure status, email delivery, and detailed metadata. Accessing Automation Logs: Log Information Displayed: Column Description Log ID Unique identifier for each log entry User ID ID of the user who received (or was supposed to receive) the email User Name Full name of the user […]

New User Automation helps you automatically nurture new users with follow-up emails during their first days/weeks. This improves activation rates and helps convert demo users into paying customers. Step-by-Step Setup Guide: Step 1: Create New Automation Step 2: Basic Configuration Step 3: Configure Execution Rules Stop Automation If User Purchased Credits: Stop Automation If User […]

Inactive User Automation helps you automatically re-engage users who haven’t sent any messages (SMS, WhatsApp, or Voice) for a specified period. This is crucial for reducing churn and reminding users about their unused credits. Step-by-Step Setup Guide: Step 1: Create New Automation Step 2: Basic Configuration Step 3: Configure Execution Rules Check which messaging products […]

User Automation is a powerful feature in SMPP Center that allows administrators to automatically engage with their users through scheduled email campaigns based on user behavior and activity patterns. This feature helps increase user engagement, reduce churn, and improve customer retention without manual intervention. Key Benefits: Available Automation Types: How It Works: Accessing User Automations: […]