What Message Types as Supported on UI?

The given set of message types on UI is just for UI only. The same is not applicable for API.

WhatsApp accepts only JSON content on their API. But many customers do not understand or does not have knowledge to send such type of content. Hence, we have simplified and given simple HTML forms in the front end and users can add their content and our system will take care of the rest at the backend.

Message Types

Normal Text

This is a simple plain text message.

Normal Text – Preview

You can send simple plain message, if you are sending any website link and if user has to be shown with preview of your given URL.

Normal Text without URL Preview
Normal Text without URL Preview
Normal Text with URL Preview
Normal Text with URL Preview

Media – Audio (Link)

Audio URL Link: You can send an audio file as a message to your users. You have to provide external URL in this field.

Media – Audio (ID)

Select Media by Identifier: We will list all your uploaded audio files from your Media library. You would have to select from the drop-down options.

Media Audio
Media – Audio

Document URL Link: You can send a document file as a message to your users. You have to provide external URL in this field.

Document Name: You can name the given document in this field.

Document Caption: You can give a brief text or caption about your given document to the user.

Media – Document (ID)

Select Media by Identifier: We will list all your uploaded document files from your Media library. You would have to select from the drop-down options.

Document Name: You can name the given document in this field.

Document Caption: You can give a brief text or caption about your given document to the user.

Media Document

Media – Image (Link)

Image URL Link: You can send an image file as a message to your users. You have to provide external URL in this field.

Image Caption: You can give a brief text or caption about your given image to the user.

Media – Image (ID)

Select Media by Identifier: We will list all your uploaded image files from your Media library. You would have to select from the drop-down options.

Image Caption: You can give a brief text or caption about your given image to the user.

Image without Caption
Image without Caption
Image with Caption
Image with Caption

Media – Video (Link)

Video URL Link: You can send a video file as a message to your users. You have to provide external URL in this field.

Video Caption: You can give a brief text or caption about your given video to the user.

Media – Video (ID)

Select Media by Identifier: We will list all your uploaded video files from your Media library. You would have to select from the drop-down options.

Video Caption: You can give a brief text or caption about your given video to the user.

Video without Caption
Video without Caption
Video with Caption
Video with Caption

Location

You can send your location as a message. You need to fill the following details to send to the user.

Longitude: Enter your map’s longitude of the location.

Latitude: Enter your map’s latitude of the location.

Business Name: Business Name of the location.

Address: Enter your map’s address of the location.

Location

Sticker (Link)

Sticker URL Link: You can send sticker as a message to your users. You have to provide external URL in this field.

Sticker (Link)

Interactive – Message with Buttons

You can send a text message along with quick reply buttons with this message type. You need to fill the following details to send to the user.

Header: (Optional) Write up to 20 characters brief header message in this field.

Message Body: Enter your text message in this field. The maximum number of characters in a button is 1024.

Footer: (Optional) Enter up to 60 characters footer message in this field.

Reply Buttons

You can add maximum 3 reply buttons. Click on Add button.

Postback ID: You need to add a postback ID and set this keyword in Conversation as a keyword, so that when the user clicks on the reply button, the system matches the conversation keyword and sends out the set message to the user automatically.

Reply Button Title: Add a button name in this field. The maximum number of characters in a button is 20.

Interactive - Message with Buttons

Interactive – Image with Buttons (Link)

You can send a text message along with an image and quick reply buttons with this message type. You need to fill the following details to send to the user.

Image URL Link: You can send an image in place of header to your users. You have to provide external URL in this field.

Message Body: Enter your text message in this field. The maximum number of characters in a button is 1024.

Footer: (Optional) Enter up to 60 characters footer message in this field.

Reply Buttons

You can add maximum 3 reply buttons. Click on Add button.

Postback ID: You need to add a postback ID and set this keyword in Conversation as a keyword, so that when the user clicks on the reply button, the system matches the conversation keyword and sends out the set message to the user automatically.

Reply Button Title: Add a button name in this field. The maximum number of characters in a button is 20.

Interactive - Image with Buttons (Link)

Interactive – Video with Buttons (Link)

You can send a text message along with a video and quick reply buttons with this message type. You need to fill the following details to send to the user.

Video URL Link: You can send a video in place of header to your users. You have to provide external URL in this field.

Message Body: Enter your text message in this field. The maximum number of characters in a button is 1024.

Footer: (Optional) Enter up to 60 characters footer message in this field.

Reply Buttons

You can add maximum 3 reply buttons. Click on Add button.

Postback ID: You need to add a postback ID and set this keyword in Conversation as a keyword, so that when the user clicks on the reply button, the system matches the conversation keyword and sends out the set message to the user automatically.

Reply Button Title: Add a button name in this field. The maximum number of characters in a button is 20.

Interactive - Video with Buttons (Link)

Interactive – Document with Buttons (Link)

You can send a text message along with a document and quick reply buttons with this message type. You need to fill the following details to send to the user.

Document URL Link: You can send a document in place of header to your users. You have to provide external URL in this field.

Message Body: Enter your text message in this field. The maximum number of characters in a button is 1024.

Footer: (Optional) Enter up to 60 characters footer message in this field.

Reply Buttons

You can add maximum 3 reply buttons. Click on Add button.

Postback ID: You need to add a postback ID and set this keyword in Conversation as a keyword, so that when the user clicks on the reply button, the system matches the conversation keyword and sends out the set message to the user automatically.

Reply Button Title: Add a button name in this field. The maximum number of characters in a button is 20.

Interactive – Document with Buttons (Link)

Talk to Agent

This specific message type helps determine if the user wants to talk to live agents and not the bot’s auto responses. With this, you can set keywords and if user opts for it then a last message from bot will be delivered as per your message settings.

Message Body: Enter your text message in this field. The maximum number of characters in a button is 1024. Example: We are transferring to a live agent, please be patient, and we will get in touch with you shortly.

Talk to Agent

Documents

Send documents to customers. Documents should have names in the form of text, up to 240 characters. If no name is given, WhatsApp will assign one.

You can send the following document file types:

  • PDF
  • DOC(X)
  • PPT(X)
  • XLS(X)

Document file sizes can be up to 100 MB.

Images

Send images to customers. You can also send messages in the form of an image and caption together. Image captions can be up to 3000 characters long.

The following image types are supported:

  • JPG
  • JPEG
  • PNG

Image sizes can be up to 5MB.

Audio

Send audio messages to customers. The following audio types are supported:

  • AAC
  • AMR
  • MP4
  • OPUS

Audio file sizes can be up to 16MB.

Video

Send video messages to customers. You can also send messages in the form of a video and captions together. Video captions can be up to 3000 characters long.

The following video types are supported:

  • MP4
  • 3GPP

Video sizes can be up to 16 MB.

Stickers

Send stickers as messages to customers. There are a few formatting requirements to follow with stickers:

  • WebP files only
  • Cannot exceed 100 KB
  • Must be 512×512 px
  • Must be 16px margin around sticker
  • Must have transparent background

Animated stickers are not supported by WhatsApp.

Location

Send a static location in the form of a message. Location messages are in the form of interactive maps.

Included in location messages are your:

  • Longitude – Coordinates between -180 and 180
  • Latitude – Coordinates between -90 and 90
  • Location Name – Name of the location (optional)
  • Address – Address of the location (optional)
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