How does the UserName setting in Phone Routing Rules work in SMPPCenter’s SMPP Software, and when should I use ‘Any’ vs. a specific user?

The UserName field in Phone Routing Rules determines which users the rule applies to. Here’s the difference:

UserName Set to ‘Any’:

• The rule applies to all users in the system.
• Messages sent to the specified phone number from any user will be redirected from the Origin Vendor to the New Vendor.
• Example:
  • UserName: Any
  • Mobile No.: 9199999xxxxx
  • Origin Vendor: Operator A
  • New Vendor: Operator B
  • Result: Messages to 9199999xxxxx from any user will be routed to Operator B instead of Operator A.

UserName Set to a Specific User:

• The rule applies only to the selected user, leaving other users unaffected.
• Messages sent to the specified phone number by that user will be redirected, while other users will follow the default routing logic.
• Example:
  • UserName: user1
  • Mobile No.: 9199999xxxxx
  • Origin Vendor: Operator A
  • New Vendor: Operator B
  • Result: Only messages to 9199999xxxxx from user1 will be routed to Operator B; other users will continue using Operator A.

When to Use Each:

• Use Any when you want the rule to apply universally, such as for a number blocked by an operator across all users.
• Use a specific user when the routing change is relevant only to that user’s campaigns (e.g., due to compliance or campaign-specific requirements).

Best Practices:

• Start with user-specific rules to test the routing change before applying it to all users with Any.
• Document your rules clearly (e.g., in the rule description) to avoid confusion when managing multiple user-specific rules.

Understanding the UserName setting helps you apply Phone Routing Rules effectively on SMPPCenter. For assistance, contact our support team.