If a Phone Routing Rule isn’t redirecting messages as expected, follow these troubleshooting steps to identify and resolve the issue:
Verify Rule Configuration:
- Ensure the Mobile No. includes the correct country code (e.g.,
9199999xxxxx) and matches the format used in your messages. - Confirm that the Origin Vendor and New Vendor are correctly selected.
- Check that the UserName setting (Any or specific user) matches the user sending the message.
Check Rule Status:
- Verify that the Active box is checked; if unchecked, the rule will not be applied.
Review Message Logs and Delivery Reports:
- Go to Message Logs and Delivery Reports in the SMPPCenter dashboard to see which vendor handled the message.
- If the message was sent via the Origin Vendor instead of the New Vendor, the rule may not have been triggered.
Test with a Sample Message:
- Send a test message to the specified phone number using the Origin Vendor and confirm whether it’s routed to the New Vendor.
- Example: On May 21, 2025, at 08:43 PM IST, send a test message to
9199999xxxxxvia Operator A to see if it routes to Operator B.
Check for Conflicting Rules:
- If multiple Phone Routing Rules target the same phone number, the system applies the first matching rule. Review other rules to ensure there’s no conflict.
Contact Support:
- If the issue persists, reach out to our support team for assistance. Provide details like the rule configuration and a sample message for faster resolution.
Troubleshooting Phone Routing Rules ensures reliable message delivery on SMPPCenter. For assistance, contact our support team for personalized support.