Recommended cleanup schedule:

Monthly:

  • Review new inactive users (recently suspended/deleted)
  • Export and delete if account is permanently closed

Quarterly:

  • Comprehensive review of all inactive users
  • Clean up sender IDs for users inactive 3+ months

Annually:

  • Deep clean of all inactive user data
  • Archive exports for compliance

Before Cleanup:

  • Verify user is truly inactive (check with billing/support)
  • Confirm no pending reactivation requests
  • Export data for records

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