Frequently Asked Questions

Yes. User or Admin can set their callback URL and receive DLR Real-Time.

Yes, you can. Just enable OTP Login for the required user by going to his Edit Profile on admin panel.

1. After adding new connect go back to edit and Enable it.
2. Go to connection under newly added SMPP Connect and do reload and reconfigure.
3. Once you see the sessions are connected under connection then you are now connected to operator.
4. Go to Connect Manager under SMPP Client Controls and stop/start Connect Manage to create Queue for newly added connect.

• Edit SMPP Connect and modify the updated TPS.
• Go to connection under edited SMPP Connect and do reload and reconfigure.
• Once you see the sessions are connected under connection move to next step.
• Go to Connect Manager under SMPP Client Controls and stop/start Connect Manager to create Queue for newly added connect.

• Go to Users.
• Edit the user for which you want to do the change.
• Switch on Swap Source/Destination toggle.

Yes, preferably the shortest domain. So that users can save on characters. For SSL, either you can go for Free SSL or Paid SSL which we will make the necessary set up.

PS: Set up the name server and A records pointing of your short url to the main domain IP which you are using for SMS application, so that smart link build can be deployed on the same server.

Yes, you can ask your vendor/operator to re-push the DLR up-to 3 days. If you have opted Support plan from SMPP Center, then the team will re-run all the system modules to update the DLR and tally all the reports with vendor as well as users.

Yes, if you have opted out support plan then our team will do the needful. All you have to provide us the report from your operator or vendor.

Yes, SMPP Center application provide two-way messaging over SMPP and HTPP both. Our Protocol Adapter offers the best flexible option to connect with any aggregator or operator across the world for MO and MT.

Yes. We already have given Pricing with CRUD function to offer your clients to recharge online using any Third Party Payment Gateway. We can integrate with any payment gateway for online SMS recharge. Please contact us to develop such custom feature.

Yes. SMPP Center Software offers to accept incoming SMS over SMPP protocol and deliver the same using HTTP protocol and vice versa.

Yes, its possible. We can include HTTPS protocol for reseller pointed domains which availed for white label program. You have to give us the requirement.

Yes, this is possible. Our technical team will help you in achieving this.

Yes, pre-populated MCC-MNC list is available for India. You can create and update for the rest of the countries on your own. You can also set rules for MCC MNC routing.

Yes. There is a one to one Support System. Customers can ask questions and a notification will be alerted to admin E-Mail and Telegram app.

Yes. Users can upload attachments, media and generate smart link and send it in their SMS campaign.

Yes. You can restrict to specific extension such as .doc, .pdf, .png, .jpg etc from your admin panel settings menu.

Default is 5 MB. You can allow it from admin settings as per your convenience and server resources availability.

Yes. The provision of uploading the theme is given in admin panel. You can code and upload the same. You can also request us to work on your custom requirement for any theme. We recommend to use bootstrap 3 or 4.

Yes. Your customers can call SMS DLR Logs API for the whole Day. And they can also access DLR Logs using transaction ID.

Yes. We do have 2 Way SMS Messaging plugin where we support ShortCode and LongCode over SMPP/HTTPS. Dedicated ShortCode/LongCode is also supported userwise.

Yes. SMPP Center platform supports Unstructured Supplementary Service Data (USSD), connectivity over SMPP but this needs customization/implementation as per customer needs which you can discuss the same with SMPP Center team.

Yes, there is a free plugin called Invoice Lite which comes with default messaging application. You can get PRO version with your custom requirements.

Yes, we have a feature called Leads Management, where your employees can add/update/view/delete the leads. They will also get follow up notification on E-mail, SMS and Telegram application.

Yes, we have employees feature where you can add and manage. You have to create a new role and admin account which needs to be linked/mapped that employee. Based on the role permission, they can view, manage, create and update in the admin panel system.

Yes, you can create articles for Front End, User Panel or Admin Panel.

No, Only an admin from admin panel will be able to answer any customer’s support ticket.