Follow this troubleshooting guide:
Issue: Export button disabled
- Cause: No records match the filter
- Solution: Change time filter or verify inactive users exist
Issue: Operation times out
- Cause: Dataset too large or server overloaded
- Solution: Try during off-peak hours or contact support
Issue: CSV file won’t open
- Cause: File corrupted or browser issue
- Solution: Re-export, try different browser, or extract ZIP first
Issue: Statistics show “Failed”
- Cause: Database connection issue
- Solution: Refresh page, check DB server status
Issue: Delete doesn’t remove all records
- Cause: Foreign key constraints or permissions
- Solution: Check activity log for errors, contact support
Getting Help:
- Check activity logs for error details
- Note the exact error message
- Contact support with: timestamp, operation type, record count
- Provide screenshot if possible