{"id":870,"date":"2025-10-05T22:54:36","date_gmt":"2025-10-05T22:54:36","guid":{"rendered":"https:\/\/smppcenter.com\/kb\/?p=870"},"modified":"2025-10-05T22:54:38","modified_gmt":"2025-10-05T22:54:38","slug":"how-admins-can-enable-otp-mediums","status":"publish","type":"post","link":"https:\/\/smppcenter.com\/kb\/how-admins-can-enable-otp-mediums\/","title":{"rendered":"How Admins Can Enable OTP Mediums"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Accessing OTP Medium Settings<\/strong><\/h3>\n\n\n\n<p>1. <strong>Navigate to User Management<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to <strong>Users<\/strong> \u2192 <strong>Manage Users<\/strong><\/li>\n\n\n\n<li>Click on any user to edit their profile<\/li>\n<\/ul>\n\n\n\n<p>2. <strong>Find Global Attributes Section<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Scroll down to <strong>Global Attributes<\/strong> section<\/li>\n\n\n\n<li>Look for <strong>&#8220;Allowed OTP Mediums&#8221;<\/strong> field<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Available OTP Medium Options<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Email OTP<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Checkbox<\/strong>: Email (envelope icon)<\/li>\n\n\n\n<li><strong>Value<\/strong>: Always available<\/li>\n\n\n\n<li><strong>Purpose<\/strong>: Send OTP via email<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>SMS OTP<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Checkbox<\/strong>: SMS (mobile icon)<\/li>\n\n\n\n<li><strong>Value<\/strong>: Available if reseller has SMS configured<\/li>\n\n\n\n<li><strong>Note<\/strong>: May be disabled if reseller hasn&#8217;t set up SMS in white label settings<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>WhatsApp OTP<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Checkbox<\/strong>: WhatsApp (WhatsApp icon)<\/li>\n\n\n\n<li><strong>Value<\/strong>: Available if reseller has WhatsApp configured<\/li>\n\n\n\n<li><strong>Note<\/strong>: May be disabled if reseller hasn&#8217;t set up WhatsApp in white label settings<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Google Authenticator<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Checkbox<\/strong>: Google Auth (Google icon)<\/li>\n\n\n\n<li><strong>Value<\/strong>: Always available<\/li>\n\n\n\n<li><strong>Purpose<\/strong>: User uses Google Authenticator app<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to Enable OTP Mediums<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Select Mediums<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check the boxes for desired OTP methods<\/li>\n\n\n\n<li>You can select multiple mediums (Email + SMS + WhatsApp + Google Auth)<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Save Changes<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click <strong>Save<\/strong> or <strong>Update<\/strong> button<\/li>\n\n\n\n<li>Changes will be applied immediately<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Important Notes<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Reseller Configuration Dependency<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SMS\/WhatsApp<\/strong>: Only available if reseller has configured these in their white label settings<\/li>\n\n\n\n<li><strong>Email\/Google Auth<\/strong>: Always available regardless of reseller configuration<\/li>\n\n\n\n<li><strong>Help Text<\/strong>: Shows notification if reseller hasn&#8217;t configured SMS\/WhatsApp<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>User Experience<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Multiple Options<\/strong>: Users can choose from enabled mediums during login<\/li>\n\n\n\n<li><strong>Priority<\/strong>: Google Auth takes priority if user has it set up<\/li>\n\n\n\n<li><strong>Fallback<\/strong>: System will use available mediums if some fail<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Best Practices<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Enable Multiple Mediums<\/strong>: Provide users with choice and backup options<\/li>\n\n\n\n<li><strong>Test Configuration<\/strong>: Verify all enabled mediums work properly<\/li>\n\n\n\n<li><strong>User Communication<\/strong>: Inform users about available OTP methods<\/li>\n\n\n\n<li><strong>Security<\/strong>: Google Auth is most secure, followed by SMS, then email<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Troubleshooting<\/strong><\/h3>\n\n\n\n<p><strong>Problem<\/strong>: SMS\/WhatsApp options are disabled<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Solution<\/strong>: Reseller needs to configure SMS\/WhatsApp in their white label settings first<\/li>\n<\/ul>\n\n\n\n<p><strong>Problem<\/strong>: User can&#8217;t receive OTP<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Solution<\/strong>: Check if user&#8217;s contact details (email\/mobile) are correct<\/li>\n\n\n\n<li><strong>Solution<\/strong>: Verify OTP mediums are enabled for the user<\/li>\n<\/ul>\n\n\n\n<p>This allows admins to customize OTP delivery methods per user based on their needs and available reseller configurations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Accessing OTP Medium Settings 1. Navigate to User Management 2. Find Global Attributes Section Available OTP Medium Options Email OTP SMS OTP WhatsApp OTP Google Authenticator How to Enable OTP Mediums Important Notes Reseller Configuration Dependency User Experience Best Practices Troubleshooting Problem: SMS\/WhatsApp options are disabled Problem: User can&#8217;t receive OTP This allows admins to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[298],"tags":[],"class_list":["post-870","post","type-post","status-publish","format-standard","hentry","category-admin-panel"],"_links":{"self":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts\/870","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/comments?post=870"}],"version-history":[{"count":0,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts\/870\/revisions"}],"wp:attachment":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/media?parent=870"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/categories?post=870"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/tags?post=870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}