{"id":467,"date":"2023-06-15T15:34:35","date_gmt":"2023-06-15T15:34:35","guid":{"rendered":"https:\/\/smppcenter.com\/kb\/?p=467"},"modified":"2023-06-15T15:34:36","modified_gmt":"2023-06-15T15:34:36","slug":"whatsapp-chat-agent-settings","status":"publish","type":"post","link":"https:\/\/smppcenter.com\/kb\/whatsapp-chat-agent-settings\/","title":{"rendered":"What Agent Settings are Available for Chat in WhatsApp Business Software?"},"content":{"rendered":"\n<p>We have various settings options offered for Agents in our UI.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Auto Assign Agents<\/h2>\n\n\n\n<p>If any user sends you UIC (User Initiated Conversation) then you can assign to available agents online.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Auto Assign Agent Message<\/h2>\n\n\n\n<p>When system auto assigns to an agent, then an automated message can be set and the same message will be delivered to the contacted user.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Non-working Business Day Message<\/h2>\n\n\n\n<p>Set and deliver a message for Non-working Business Day Message.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">After Business Hours Message<\/h2>\n\n\n\n<p>Set and deliver a message for <strong>After Business Hours Message<\/strong> when user contacts post working hours of an agent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Agent Unavailable during Business Hours Message<\/h2>\n\n\n\n<p>Set and deliver a message if agent goes offline during business hours.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Agent New Chat Assigned Notification Template<\/h2>\n\n\n\n<p>If new chat appears then using this template, the system will send an alert to assigned agent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Auto Assign Back to Bot<\/h2>\n\n\n\n<p>If user is not available for set interval then using this settings, system will assign back to bot and bot can answer user queries.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Agents Business Hours<\/h2>\n\n\n\n<p>Set business hours for all your agents daywise.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"821\" height=\"1024\" src=\"https:\/\/smppcenter.com\/kb\/wp-content\/uploads\/2023\/06\/chat-agent-settings-821x1024.png\" alt=\"WhatsApp Agent Settings\" class=\"wp-image-469\" srcset=\"https:\/\/smppcenter.com\/kb\/wp-content\/uploads\/2023\/06\/chat-agent-settings-821x1024.png 821w, https:\/\/smppcenter.com\/kb\/wp-content\/uploads\/2023\/06\/chat-agent-settings-240x300.png 240w, https:\/\/smppcenter.com\/kb\/wp-content\/uploads\/2023\/06\/chat-agent-settings-768x958.png 768w, https:\/\/smppcenter.com\/kb\/wp-content\/uploads\/2023\/06\/chat-agent-settings-1231x1536.png 1231w, https:\/\/smppcenter.com\/kb\/wp-content\/uploads\/2023\/06\/chat-agent-settings-1641x2048.png 1641w, https:\/\/smppcenter.com\/kb\/wp-content\/uploads\/2023\/06\/chat-agent-settings-48x60.png 48w, https:\/\/smppcenter.com\/kb\/wp-content\/uploads\/2023\/06\/chat-agent-settings-120x150.png 120w\" sizes=\"auto, (max-width: 821px) 100vw, 821px\" \/><\/figure>\n\n\n\n<p>      <\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have various settings options offered for Agents in our UI. Auto Assign Agents If any user sends you UIC (User Initiated Conversation) then you can assign to available agents online. Auto Assign Agent Message When system auto assigns to an agent, then an automated message can be set and the same message will be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[224],"tags":[240,239,237,226,225],"class_list":["post-467","post","type-post","status-publish","format-standard","hentry","category-whatsapp-business-software","tag-whatsapp-agent-chat","tag-whatsapp-agent-chat-settings","tag-whatsapp-business-api","tag-whatsapp-business-api-software","tag-whatsapp-business-software"],"_links":{"self":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts\/467","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/comments?post=467"}],"version-history":[{"count":0,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts\/467\/revisions"}],"wp:attachment":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/media?parent=467"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/categories?post=467"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/tags?post=467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}