{"id":1020,"date":"2026-10-08T11:40:11","date_gmt":"2026-10-08T06:10:11","guid":{"rendered":"https:\/\/smppcenter.com\/kb\/?p=1020"},"modified":"2026-10-08T11:40:13","modified_gmt":"2026-10-08T06:10:13","slug":"enable-rcs-for-a-user","status":"publish","type":"post","link":"https:\/\/smppcenter.com\/kb\/enable-rcs-for-a-user\/","title":{"rendered":"How to Enable RCS for a Customer Account"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">RCS is enabled per account, from the user&#8217;s own attributes. One thing to get out of the way first: <strong>the account must be on Wallet credit type before RCS can be enabled<\/strong>. RCS rates are decimal amounts per country and message type, which the credit model does not handle.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Getting to the RCS tab<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Admin Panel > User Management > Users<\/strong><\/li>\n\n\n\n<li>Open the account and click <strong>Edit<\/strong> (Update User Attributes).<\/li>\n\n\n\n<li>Open the <strong>RCS<\/strong> tab.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The tab is there even when RCS is not selected under Allowed Products on the Global tab.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Two ways to switch it on<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the account has no RCS attributes yet, the tab offers two buttons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Allow as Sandbox:<\/strong> creates a sandbox RCS account for testing, and adds RCS under Allowed Products if it was missing.<\/li>\n\n\n\n<li><strong>Add as Normal User:<\/strong> creates a full live account, same Allowed Products behaviour.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can also tick RCS under Allowed Products on the Global tab and save, which creates the attributes as a normal account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When an account is in sandbox, a warning banner shows on the RCS tab, so you always know which mode you are looking at.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Start new customers in sandbox. They can build brands, bots and templates and see the panel working before any carrier traffic or cost is involved.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The fields that matter<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Billing<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>RCS Billing Type<\/strong> and <strong>Payment Type:<\/strong> prepaid or postpaid.<\/li>\n\n\n\n<li><strong>RCS Balance<\/strong>, <strong>Credit Limit<\/strong>, <strong>Grace Limit:<\/strong> available credit and how far past it they may go.<\/li>\n\n\n\n<li><strong>RCS Rate:<\/strong> a default per message or per country rate override, where you use one.<\/li>\n\n\n\n<li><strong>SMS Reorder Point:<\/strong> the low balance alert threshold for the account.<\/li>\n\n\n\n<li><strong>RCS Account Type:<\/strong> the classification used for routing and reporting.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Product controls<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Allow Sandbox:<\/strong> lets the customer use sandbox mode. It also depends on the global setting in RCS Settings.<\/li>\n\n\n\n<li><strong>Subscription Enabled<\/strong> and <strong>Expiry:<\/strong> the paid RCS subscription window. Expiry reminders follow what you set in RCS Settings.<\/li>\n\n\n\n<li><strong>Max Bots<\/strong> and <strong>Max Templates:<\/strong> caps on what the customer can create. Set these. An account with no cap will create forty test bots and then ask you why approvals are slow.<\/li>\n\n\n\n<li><strong>Status:<\/strong> active, pending or disabled for RCS on this account.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Save Changes<\/strong>. What you can see and edit here follows your admin role permissions for RCS attributes, and fields you have no read permission on show as Not Permitted.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Country rates in one go<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Use <strong>Set up Country wise pricing<\/strong> on the same tab to add rates by country, bot and message type. Pick <strong>All Types<\/strong> to apply one rate to every message type for that country and bot in a single save. Existing combinations are left as they are, so you will not overwrite rates you set earlier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check these against your vendor cost before you save. A daily job compares the two and alerts you when a customer rate sits below vendor cost, but it is easier to get it right the first time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">After enabling<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add or review rates on <strong>RCS Users Pricing<\/strong>.<\/li>\n\n\n\n<li>Watch for the customer&#8217;s brand and bot to appear under Content Management, since both need review before they can send.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Related articles<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/smppcenter.com\/kb\/rcs-admin-setup-order\/\">Getting RCS Running on Your Platform<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/smppcenter.com\/kb\/rcs-vendor-pricing-user-rates\/\">RCS Vendors, Vendor Pricing and Customer Rates<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/smppcenter.com\/kb\/rcs-brands-bots-templates\/\">RCS Brands, Bots and Templates: What Admins Need to Check<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/smppcenter.com\/kb\/credit-vs-wallet-billing-model\/\">Credit or Wallet: Choosing the Right Billing Model<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/smppcenter.com\/kb\/post-paid-credit-limit-grace-limit\/\">Post-paid Accounts: How Credit Limit and Grace Limit Work<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Turn RCS on for an account, decide between sandbox and live, set the limits that keep you safe, and add country rates in one pass.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[422],"tags":[432,431,427,428,430,429,364],"class_list":["post-1020","post","type-post","status-publish","format-standard","hentry","category-rcs","tag-country-pricing","tag-max-bots","tag-rcs","tag-sandbox","tag-subscription","tag-user-attributes","tag-wallet"],"_links":{"self":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts\/1020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/comments?post=1020"}],"version-history":[{"count":0,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts\/1020\/revisions"}],"wp:attachment":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/media?parent=1020"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/categories?post=1020"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/tags?post=1020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}