{"id":1019,"date":"2026-10-08T11:39:05","date_gmt":"2026-10-08T06:09:05","guid":{"rendered":"https:\/\/smppcenter.com\/kb\/?p=1019"},"modified":"2026-10-08T11:39:07","modified_gmt":"2026-10-08T06:09:07","slug":"rcs-admin-setup-order","status":"publish","type":"post","link":"https:\/\/smppcenter.com\/kb\/rcs-admin-setup-order\/","title":{"rendered":"Getting RCS Running on Your Platform: The Order to Set It Up"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">RCS gives your customers branded, interactive messages with images, carousels and suggested replies on supported Android devices and networks. On your side it is a full product with its own bots, templates, pricing and reports, so the order you set things up in matters. Do it backwards and your first customer hits a wall.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">RCS admin pages live under <strong>Admin Panel &gt; RCS<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The order that works<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>RCS Settings.<\/strong> Platform limits, API access and your admin alerts.<\/li>\n\n\n\n<li><strong>RCS Vendors and Vendor Pricing.<\/strong> Your upstream aggregator connection and what it costs you.<\/li>\n\n\n\n<li><strong>Users.<\/strong> Enable RCS per account and set that account&#8217;s rates.<\/li>\n\n\n\n<li><strong>Brands, Bots and Templates.<\/strong> Review these as customers onboard.<\/li>\n\n\n\n<li><strong>Reports and Spam Moderation.<\/strong> Day to day running.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Skipping step 2 is the usual mistake. Without vendor pricing in place you have nothing to check customer rates against, so you can sell below cost without noticing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">RCS Settings, field by field<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Open <strong>Admin Panel &gt; RCS &gt; RCS Settings<\/strong>. Everything here is platform wide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Defaults for reseller created accounts<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Default User Status When Reseller Creates New RCS Users:<\/strong> start them as <strong>Pending<\/strong>, so you approve each one, or <strong>Active<\/strong> if you trust your resellers to onboard without review. Pending is the safer default while you are learning the product.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>General<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Allow User to Enable Sandbox:<\/strong> lets customers test without live carrier delivery.<\/li>\n\n\n\n<li><strong>Maximum Comma Separated Mobiles:<\/strong> the cap on quick send recipient lists. 1000 is the recommended maximum.<\/li>\n\n\n\n<li><strong>Maximum Numbers in Opt-in Add:<\/strong> cap when customers bulk add opt-in numbers. 5000 recommended.<\/li>\n\n\n\n<li><strong>Max Chat Records:<\/strong> recipients shown per page in live chat, when the chat module is on.<\/li>\n\n\n\n<li><strong>Enable Embedded Sign up<\/strong> and <strong>Partner Embedded Signup Link:<\/strong> shows a partner signup flow so customers can onboard bots faster.<\/li>\n\n\n\n<li><strong>Enable Subscription Expiry Reminder<\/strong> and <strong>Send Subscription Reminder Before:<\/strong> reminder emails to the customer and to you, a set number of days before an RCS subscription expires. Worth turning on. Expired subscriptions turn into angry support tickets otherwise.<\/li>\n\n\n\n<li><strong>Enable Live Chat Menu for Agents and Users<\/strong> and <strong>Live Chat Menu&#8217;s Title:<\/strong> adds the live agent chat entry to the top menu with your own label.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>API<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable\/Disable RCS API:<\/strong> the master switch for programmatic access.<\/li>\n\n\n\n<li><strong>RCS API Message if disabled:<\/strong> the message API clients get when it is off. Write something a developer can act on, not just &#8220;disabled&#8221;.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Admin alerts<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Three separate alert groups, each with an on\/off toggle, a Telegram ID and one or more email addresses. Invalid email or Telegram values are rejected when you save.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hourly RCS Summary Notification:<\/strong> periodic traffic summary.<\/li>\n\n\n\n<li><strong>RCS File Upload\/Campaign Notification:<\/strong> fires when customers submit file or campaign sends.<\/li>\n\n\n\n<li><strong>RCS Scheduled Notification:<\/strong> scheduled message activity.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Turn on at least the campaign and scheduled alerts before your first real customer. They are how you find out about a large send before the carrier does.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Save Changes<\/strong> when you are done. Some fields only appear once their parent toggle is enabled, and saving needs the right role permission.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Related articles<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/smppcenter.com\/kb\/enable-rcs-for-a-user\/\">How to Enable RCS for a Customer Account<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/smppcenter.com\/kb\/rcs-vendor-pricing-user-rates\/\">RCS Vendors, Vendor Pricing and Customer Rates<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/smppcenter.com\/kb\/rcs-brands-bots-templates\/\">RCS Brands, Bots and Templates: What Admins Need to Check<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/smppcenter.com\/kb\/rcs-reports-logs-summaries\/\">RCS Reports: Message Logs, Summaries and Capability Checks<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/smppcenter.com\/kb\/admin-roles-permissions\/\">Admin Roles and Permissions<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What to configure first when you switch RCS on, and what every setting on the RCS Settings page actually controls.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[422],"tags":[424,427,423,425,428,426],"class_list":["post-1019","post","type-post","status-publish","format-standard","hentry","category-rcs","tag-admin-alerts","tag-rcs","tag-rcs-api","tag-rcs-settings","tag-sandbox","tag-setup-order"],"_links":{"self":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts\/1019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/comments?post=1019"}],"version-history":[{"count":0,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts\/1019\/revisions"}],"wp:attachment":[{"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/media?parent=1019"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/categories?post=1019"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/tags?post=1019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}