{"id":1000,"date":"2026-09-22T09:10:49","date_gmt":"2026-09-22T09:10:49","guid":{"rendered":"https:\/\/smppcenter.com\/kb\/?p=1000"},"modified":"2026-09-22T09:10:52","modified_gmt":"2026-09-22T09:10:52","slug":"repush-failed-messages-different-route","status":"publish","type":"post","link":"https:\/\/smppcenter.com\/kb\/repush-failed-messages-different-route\/","title":{"rendered":"How to Repush Failed Messages Through a Different Route"},"content":{"rendered":"\n

When a vendor has an outage or starts rejecting a template, you’re left with a batch of failed messages your clients still need delivered. Repush<\/strong> resends them over a different route. You can repush one message from the Message Log, or run a bulk repush filtered by user, error code and time window.<\/p>\n\n\n\n

Option A: Repush a single message<\/h3>\n\n\n\n
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  1. Open Message Log<\/strong> and find the failed message.<\/li>\n\n\n\n
  2. In the Status<\/strong> tab, click Repush<\/strong>. The button only appears on failed messages.<\/li>\n\n\n\n
  3. In the Single Message Re-push<\/strong> window, choose a route under Select Route for Re-push<\/strong>.<\/li>\n\n\n\n
  4. Click Send<\/strong>.<\/li>\n<\/ol>\n\n\n\n

    Use this for one-off client complaints (“my OTP to this number failed”).<\/p>\n\n\n\n

    Option B: Bulk repush<\/h3>\n\n\n\n

    Open the Re-push<\/strong> menu \u2192 Repush Messages<\/strong>.<\/p>\n\n\n\n

    Filter<\/th>Notes<\/th><\/tr><\/thead>
    Product<\/strong><\/td>SMS is selected by default<\/td><\/tr>
    Username<\/strong><\/td>The client whose messages you’re repushing<\/td><\/tr>
    Date and time range<\/strong><\/td>Today only.<\/strong> Defaults to 12:00 AM\u201311:59 PM; narrow it to the outage window<\/td><\/tr>
    Global Error Code<\/strong><\/td>Success codes can’t be selected<\/td><\/tr>
    Vendor Error Code<\/strong><\/td>Optional; use it to target one vendor’s specific failure<\/td><\/tr>
    Connects<\/strong><\/td>Limit to the connect that failed<\/td><\/tr>
    Transaction ID<\/strong><\/td>Optional<\/td><\/tr>
    Sender ID<\/strong><\/td>SMS only, optional<\/td><\/tr>
    Repush Route<\/strong><\/td>Required<\/strong>: the route that will carry the resend<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Repush always runs in two steps:<\/p>\n\n\n\n

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    1. Get Summary:<\/strong> shows how many messages match your filters. Nothing is sent yet.<\/li>\n\n\n\n
    2. Repush:<\/strong> runs the job. It runs in the background, and progress appears in Repush History<\/strong> (status, progress counts, filters used, route, request and completion times).<\/li>\n<\/ol>\n\n\n\n

      Before you run a large repush<\/h3>\n\n\n\n