{"id":606,"date":"2026-08-25T08:43:00","date_gmt":"2026-08-25T03:13:00","guid":{"rendered":"https:\/\/smppcenter.com\/journal\/?p=606"},"modified":"2026-08-22T03:22:00","modified_gmt":"2026-08-21T21:52:00","slug":"new-omnichannel-messaging-dashboard-analytics","status":"publish","type":"post","link":"https:\/\/smppcenter.com\/journal\/new-omnichannel-messaging-dashboard-analytics\/","title":{"rendered":"New Omnichannel Messaging Dashboard: Overview Analytics Across Every Channel"},"content":{"rendered":"\n

SMPP Center\u2019s User Dashboard now starts with an all-channel overview, then opens detailed analytics for SMS, WhatsApp, RCS, Voice, Two-way, and Telegram.<\/p>\n\n\n\n

\"SMPP<\/figure>\n\n\n\n

Licensed and rented SMPP Center customers now get a redesigned User Dashboard built for operators who run more than one messaging product.<\/p>\n\n\n\n

Instead of jumping between reports, you start on a single Overview<\/strong>, then open individual product tabs when you need channel-level detail.<\/p>\n\n\n\n

What\u2019s new<\/h4>\n\n\n\n
    \n
  1. All-channel Overview first<\/strong>
    See submissions, delivered, failed, and needs-attention across every enabled channel. Filter by Today, Yesterday, Weekly, or Monthly.<\/li>\n\n\n\n
  2. Channel cards for every product<\/strong>
    Open metrics for:\n
      \n
    • SMS<\/li>\n\n\n\n
    • WhatsApp<\/li>\n\n\n\n
    • RCS<\/li>\n\n\n\n
    • Voice<\/li>\n\n\n\n
    • Two-way SMS<\/li>\n\n\n\n
    • Telegram Chat<\/li>\n<\/ul>\n<\/li>\n\n\n\n
    • Deeper analytics inside each product tab<\/strong>
      Each channel view includes delivery health, today\u2019s status mix, live insights (delivery rate and failure rate), plus the modern chart and report cards operators already use for trends and usage.<\/li>\n\n\n\n
    • Faster day-to-day monitoring<\/strong>
      Interactive reports with clearer charts, sticky headers, search and sort, and defaults that focus on today and the last 7 days where it matters most.<\/li>\n<\/ol>\n\n\n\n

      Why it matters<\/h4>\n\n\n\n

      Aggregators, resellers, and enterprise users can answer \u201cHow is traffic doing across SMS, WhatsApp, RCS, Voice, Two-way, and Telegram?\u201d from one screen, then drill into the channel that needs attention.<\/p>\n\n\n\n

      How to try it<\/h4>\n\n\n\n
        \n
      1. Sign in to your SMPP Center panel.<\/li>\n\n\n\n
      2. Open Dashboard<\/strong>.<\/li>\n\n\n\n
      3. Review the Overview summary and channel cards.<\/li>\n\n\n\n
      4. Select a product tab (SMS, WhatsApp, RCS, Voice, Two-way, or Telegram) for detailed health, status mix, insights, and graphs.<\/li>\n<\/ol>\n\n\n\n

        If you need help enabling a channel or reading the new insights, contact your account team or support from the panel.<\/p>\n\n\n\n

        \n","protected":false},"excerpt":{"rendered":"

        SMPP Center\u2019s User Dashboard now starts with an all-channel overview, then opens detailed analytics for SMS, WhatsApp, RCS, Voice, Two-way, and Telegram.<\/p>\n","protected":false},"author":1,"featured_media":607,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[618],"tags":[632,637,631,644,646,636,635,638,645,17,641,634,640,643,633,642,78,639],"class_list":["post-606","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements","tag-analytics","tag-announcements","tag-dashboard","tag-messaging-platform-overview","tag-omnichannel-messaging-dashboard","tag-product-update","tag-rcs","tag-rcs-messaging-analytics","tag-smpp-center-dashboard","tag-sms","tag-sms-analytics-dashboard","tag-telegram","tag-telegram-chat-analytics","tag-two-way-sms-dashboard","tag-voice","tag-voice-call-statistics","tag-whatsapp","tag-whatsapp-delivery-reports"],"_links":{"self":[{"href":"https:\/\/smppcenter.com\/journal\/wp-json\/wp\/v2\/posts\/606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smppcenter.com\/journal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smppcenter.com\/journal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smppcenter.com\/journal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smppcenter.com\/journal\/wp-json\/wp\/v2\/comments?post=606"}],"version-history":[{"count":0,"href":"https:\/\/smppcenter.com\/journal\/wp-json\/wp\/v2\/posts\/606\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/smppcenter.com\/journal\/wp-json\/wp\/v2\/media\/607"}],"wp:attachment":[{"href":"https:\/\/smppcenter.com\/journal\/wp-json\/wp\/v2\/media?parent=606"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smppcenter.com\/journal\/wp-json\/wp\/v2\/categories?post=606"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smppcenter.com\/journal\/wp-json\/wp\/v2\/tags?post=606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}