{"id":867,"date":"2025-09-22T13:23:25","date_gmt":"2025-09-22T13:23:25","guid":{"rendered":"https:\/\/smppcenter.com\/kb\/?p=867"},"modified":"2025-09-22T13:23:27","modified_gmt":"2025-09-22T13:23:27","slug":"im-having-issues-with-the-new-sms-interface-how-can-i-troubleshoot","status":"publish","type":"post","link":"http:\/\/smppcenter.com\/kb\/im-having-issues-with-the-new-sms-interface-how-can-i-troubleshoot\/","title":{"rendered":"I&#8217;m having issues with the new SMS interface. How can I troubleshoot?"},"content":{"rendered":"\n<p>Here are common solutions for interface issues:<\/p>\n\n\n\n<p><strong>Layout Toggle Not Visible:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure you&#8217;re using SMPPCenter Version 7.4 or later<\/li>\n\n\n\n<li>Refresh the page or clear browser cache<\/li>\n\n\n\n<li>Check if JavaScript is enabled<\/li>\n<\/ul>\n\n\n\n<p><strong>Layout Preference Not Saving:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clear browser cache and cookies<\/li>\n\n\n\n<li>Verify JavaScript is enabled<\/li>\n\n\n\n<li>Contact system administrator if issue persists<\/li>\n<\/ul>\n\n\n\n<p><strong>Display Issues on Device:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Try refreshing the page<\/li>\n\n\n\n<li>Ensure you&#8217;re using a supported browser (Chrome, Firefox, Safari, Edge)<\/li>\n\n\n\n<li>Switch back to Classic layout if needed<\/li>\n\n\n\n<li>The interface is fully responsive and works on all screen sizes<\/li>\n<\/ul>\n\n\n\n<p><strong>Missing Features:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All features are still available but may be in collapsible sections<\/li>\n\n\n\n<li>Look for section headers with expand\/collapse icons<\/li>\n\n\n\n<li>Advanced features are organized to reduce visual clutter while remaining accessible<\/li>\n<\/ul>\n\n\n\n<p><strong>Browser Compatibility:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Works with all modern browsers<\/li>\n\n\n\n<li>Fully responsive for tablets and mobile devices<\/li>\n\n\n\n<li>No minimum screen resolution requirements<\/li>\n<\/ul>\n\n\n\n<p><strong>Note:<\/strong> You can switch back to the Classic layout at any time if you prefer the original interface. The new interface is purely cosmetic and won&#8217;t affect your existing campaigns, templates, or data.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here are common solutions for interface issues: Layout Toggle Not Visible: Layout Preference Not Saving: Display Issues on Device: Missing Features: Browser Compatibility: Note: You can switch back to the Classic layout at any time if you prefer the original interface. The new interface is purely cosmetic and won&#8217;t affect your existing campaigns, templates, or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-867","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts\/867","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/comments?post=867"}],"version-history":[{"count":0,"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts\/867\/revisions"}],"wp:attachment":[{"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/media?parent=867"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/categories?post=867"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/tags?post=867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}