{"id":816,"date":"2025-09-11T09:28:51","date_gmt":"2025-09-11T09:28:51","guid":{"rendered":"https:\/\/smppcenter.com\/kb\/?p=816"},"modified":"2025-09-11T09:28:52","modified_gmt":"2025-09-11T09:28:52","slug":"troubleshooting-why-cant-i-add-a-new-user-in-the-reseller-panel","status":"publish","type":"post","link":"http:\/\/smppcenter.com\/kb\/troubleshooting-why-cant-i-add-a-new-user-in-the-reseller-panel\/","title":{"rendered":"Troubleshooting: Why Can\u2019t I Add a New User in the Reseller Panel?"},"content":{"rendered":"\n<p>If you are unable to create a new user, check the following common issues:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Duplicate Username<\/strong>\n<ul class=\"wp-block-list\">\n<li>Each username must be unique (5\u201315 characters).<\/li>\n\n\n\n<li>If the chosen username already exists, select a different one.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Invalid or Missing Email Address<\/strong>\n<ul class=\"wp-block-list\">\n<li>The email field is required.<\/li>\n\n\n\n<li>Ensure you enter a valid email format (e.g., example@domain.com).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Incorrect Mobile Number Format<\/strong>\n<ul class=\"wp-block-list\">\n<li>Mobile numbers must include the correct country code.<\/li>\n\n\n\n<li>Format: 1 XXXXX XXXXX (replace 1 with the proper country code).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Required Fields Left Blank<\/strong>\n<ul class=\"wp-block-list\">\n<li>Fields like <strong>User Account Type, Username, Email, Mobile, Full Name, and Address<\/strong> must be filled in.<\/li>\n\n\n\n<li>Check for red asterisks (*) or validation error messages.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Expiry Date Format Errors<\/strong>\n<ul class=\"wp-block-list\">\n<li>Ensure the date is selected using the date picker.<\/li>\n\n\n\n<li>Format should be yyyy-mm-dd.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Permission Restrictions<\/strong>\n<ul class=\"wp-block-list\">\n<li>If you don\u2019t have the right role\/permission to create users, you may need to request access from the <strong>Admin\/Reseller Owner<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>\u2705 If all details are correct and the issue persists, try clearing your browser cache or switching to a different browser before retrying.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are unable to create a new user, check the following common issues: \u2705 If all details are correct and the issue persists, try clearing your browser cache or switching to a different browser before retrying.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-816","post","type-post","status-publish","format-standard","hentry","category-reseller-panel"],"_links":{"self":[{"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts\/816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/comments?post=816"}],"version-history":[{"count":0,"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/posts\/816\/revisions"}],"wp:attachment":[{"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/media?parent=816"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/categories?post=816"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/smppcenter.com\/kb\/wp-json\/wp\/v2\/tags?post=816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}